Software Engineer - Integrations

Assembled • New York, NY

83d

About The Position

Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we’re at the forefront of support operations technology. We’re looking for an experienced software engineer to help build the foundation of Assembled’s integrations platform. Our products, both workforce management and AI, are only as powerful as the ecosystems they connect to. As a member of the Integrations team, you’ll own the systems that make Assembled interoperable with the tools our customers rely on most, from CRMs and ticketing systems to internal knowledge bases, communication platforms, and AI model providers. This is a high-leverage role: integrations are often the first point of contact for customers adopting Assembled, and their reliability, scalability, and depth directly impact customer experience. You’ll work on both the underlying platform that enables integrations to be developed, scaled, and monitored, as well as the integrations themselves. By doing so, you’ll help us unlock new workflows and new customer segments, expanding the reach of Assembled’s products.

Requirements

• 5+ years of engineering experience, ideally with experience building integrations, APIs, or distributed systems.
• Strong empathy for customers and understanding of the mission-critical nature of integrations.
• Ability to thrive in ambiguous, cross-functional problem spaces balancing customer needs, security requirements, and technical constraints.
• Experience working closely with product and go-to-market teams to identify impactful integrations.

Nice To Haves

• Familiarity with integration surfaces such as REST APIs, GraphQL, webhooks, and streaming APIs.
• Experience with data sync & pipelines using Postgres, Snowflake, event queues, and Redis.
• Proficiency in programming languages like Go and Python.
• Knowledge of infrastructure tools such as AWS, Kubernetes, and observability platforms like Datadog, Mezmo, and CloudWatch.

Responsibilities

• Build a consistent framework for integrations covering authentication, rate-limiting, retries, and error handling.
• Develop robust, bi-directional integrations with platforms like Salesforce, Zendesk, and ServiceNow.
• Create real-time sync pipelines that can handle millions of events per day while maintaining consistency.
• Invest in systems that make integration failures visible and actionable for both the team and customers.
• Build AI-native integrations that allow AI to interact with customer systems in real-time.

What This Job Offers

• Number of Employees: 101-250 employees