Software Engineer, Insights

Glean • San Francisco, CA

22h • Hybrid

About The Position

We're seeking a software engineer to join the Insights team within the Billing and Insights charter that underpins Glean's consumption-based pricing, product analytics and user targeting. This team owns the end-to-end stack that makes our AI products explainable and measurable for customers and internal teams—from logging and usage pipelines to Insights dashboards, self-serve logs, user targeting platform and natural language query(NLQ)-powered agents on top of our data warehouse. As an SWE on this team, you'll design and build data pipelines, backend services, and customer-facing experiences that make Glean's value visible and trustworthy. You'll work closely with Product, Data Science, Finance, Marketing and Go-To-Market to ensure that every metric we show is accurate, auditable, and aligned across internal and external views.

Requirements

• 5+ years of industry software engineering experience, including meaningful ownership of production services or analytics systems.
• Strong experience building backend services and APIs in one or more of: Golang, Java, Typescript, or Python, and comfort jumping across the stack when needed (from data pipelines to APIs to web UX).
• Proficiency in SQL and experience working with modern data warehouses or analytics stacks.

Responsibilities

• Design and implement reliable data pipelines and services that summarize deployment log data into daily user-, team-, department-, and agent-level metrics powering the Insights dashboards.
• Build and evolve backend APIs and services that sit between our product logs, warehouses, and the Insights UI, with a high bar for correctness, debuggability, and latency.
• Contribute to the NLQ for Insights initiative by extending the agentic loop and tool library over our Insights warehouse so moderators and admins can ask natural-language questions and get accurate, explainable answers.
• Build user targeting platform for marketing and growth campaigns.
• Improve observability, alerting, and backfill workflows for Insights jobs so metric issues are caught early and resolved safely via idempotent backfills.
• Partner with Pricing, Finance, Data, Marketing and Product to keep internal dashboards and external Insights views aligned on core definitions (e.g., active users, assistant and agent usage, utilization) and to support usage-based pricing and renewals.

Benefits

• We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals.
• When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing.
• We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed