Software Engineer III - SRE/Production support

JPMorgan Chase & Co.•Tampa, FL

53d

About The Position

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III at JPMorgan Chase within the Payments Technology group, you will be a seasoned member of an agile team, tasked with designing and delivering trusted, market-leading technology products in a secure, stable, and scalable manner. Your responsibilities include implementing critical technology solutions across multiple technical domains, supporting various business functions to achieve the firm's business objectives.

Requirements

Formal training or certification on software engineering concepts and 3+ years applied experience
Hands-on practical experience in system maintenance, application support, and operational stability.
Proficiency in Java and Python programming languages, with strong debugging skills.
Experience in managing deployments and performing RCA in a large corporate environment.
Knowledge of AWS services and cloud-based solutions.
Proficiency in database querying using SQL.
Exposure to agile methodologies and practices, including CI/CD, application resiliency, and security.
Strong communication skills to effectively collaborate with cross-functional teams and stakeholders.

Nice To Haves

Having exposure to high-volume, low-latency data processing system
Ability to understand the nuances of REST API, MQ, Kafka, Gemfire, Oracle etc.
Familiarity with modern front-end technologies
Exposure to cloud technologies

Responsibilities

Execute monthly or quarterly deployments, ensuring smooth and efficient implementation of updates and changes.
Perform Product Lifecycle Management (PLM) and Service Request (SR) activities to maintain system stability and performance.
Support daily production issues by conducting Root Cause Analysis (RCA) for core and code-related problems.
Collaborate with Operations and other relevant teams to address and resolve breaks in debit or credit processes.
Be able to understand and troubleshoot code written in Java and Spring-boot framework
Utilize AWS services and tools to enhance system performance and reliability.
Monitor and manage incident queues to ensure timely resolution and adherence to service level agreements (SLAs).
Maintain incident hygiene by ensuring accurate documentation, categorization, and prioritization of incidents.
Conduct post-incident reviews to identify improvement opportunities and prevent recurrence.
Apply database querying skills using SQL to analyze and resolve data-related issues.
Adds to team culture of diversity, opportunity, inclusion, and respect