StubHub-posted 1 day ago
Full-time • Mid Level
Hybrid • New York, NY
1,001-5,000 employees

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. StubHub’s Fulfillment team is hiring a Software Engineer II to build reliable, scalable systems that ensure customers get valid tickets every time. Own end-to-end post-purchase flows, partner integrations, and observability work to drive measurable reliability improvements. Location: Hybrid (3 days in office/2 days remote) – New York, NY or Santa Monica, CA About the Fulfillment Team: The Fulfillment team builds the systems that ensure customers receive valid tickets every time. We own the post-purchase flow — barcode integrations, mobile ticketing, partner APIs, inventory reconciliation, observability, and incident response — with the mission of zero fulfillment breakage and a seamless experience for fans and sellers. Why We Need You Imagine a world where attending any live event is just a click away—a world where the excitement starts not at the gate, but the moment they decide to go. That world is built by you. Without your skills, without your dedication to enhancing the user journey through innovation and technology, the magic fades. You are the architect of dreams for millions of fans. Without you, there’s no journey to begin.

  • Design, implement, and operate backend services and integrations that power the post-purchase fulfillment pipeline (barcode validation, mobile wallets, partner APIs, inventory reconciliation).
  • Build fault-tolerant systems and async pipelines (queues/streaming) that scale for peak event traffic and ensure idempotent, reliable delivery.
  • Own features end-to-end: requirements, architecture, implementation, tests, deployment, monitoring, and runbooks.
  • Work cross-functionally with Product, Data, and QA, and with two distinct Operations partners: Active Support (AS), which owns the post-purchase customer experience and builds tools for fans and support agents; and Marketplace Operations (MOPS), which drives inventory quality and supply across events. Together, translate business goals into measurable engineering outcomes.
  • Instrument services with robust observability: metrics, logs, distributed traces, and alerting to proactively detect and reduce fulfillment breakage.
  • Participate in on-call rotations, drive incident response, and lead post-incident analysis with concrete remediation plans.
  • Contribute to continuous improvement: performance tuning, load testing, CI/CD automation, and developer experience improvements.
  • Mentor junior engineers and participate in design/code reviews to raise team standards.
  • Prioritize user experience, reliability, and measurable outcomes while actively raising the team’s technical bar.
  • Identify technical debt and propose pragmatic remediation as part of your delivery.
  • Champion engineering best practices: design docs, code quality, automated tests, CI/CD, observability, and performance tuning.
  • Ensure acceptance criteria include engineering-level goals (reliability, test coverage, observability).
  • Influence product trade-offs to balance user value with long-term technical health and mentor peers through reviews and design sessions.
  • 3–5 years of professional software development experience building production backend systems or distributed services.
  • Hands-on experience with at least one of: C#, Java, Python, Go, or similar backend languages.
  • Demonstrated experience designing and implementing mission-critical systems with attention to reliability, scalability, and maintainability.
  • Strong understanding of system design: microservices, APIs, event-driven architectures, data consistency tradeoffs, and idempotency patterns.
  • Experience with relational and/or NoSQL databases and designing data models for scale.
  • Practical experience with testing strategies, CI/CD pipelines, deployment automation, and operational readiness.
  • Experience with observability (metrics, logging, tracing) and basic incident response.
  • Proven collaborator with strong written and verbal communication and a history of owning features end-to-end.
  • You’ve worked with real-time ticketing systems, barcode integrations, or similar e-commerce / ticketing platforms.
  • You have experience with Kafka or other streaming platforms and async processing.
  • Experience integrating third-party partner APIs — any external integrations are useful, and experience with venue systems, barcode providers, or mobile wallet providers is especially valuable.
  • Experience operating services on AWS, GCP, or Azure.
  • You’ve worked on reliability engineering, capacity planning, or production performance tuning.
  • You have a passion for live events (music, sports, theater) — domain interest is welcome but not required.
  • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
  • Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
  • Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
  • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.
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