Software Engineer II, Systems Support

Crown Castle • Canonsburg, PA

155d • $91,100 - $125,200 • Remote

About The Position

As a Software Engineer II you will join the digital engineering team responsible for designing, developing, and maintaining software applications that provide exceptional value to our customers. Your proficiency in Java programming and deep understanding of the AWS cloud ecosystem will be essential in delivering scalable, reliable, and high-performance solutions.

Requirements

• Bachelor's degree in computer science, software Engineering, or a related technical field required.
• 3+ years experience in software engineering or systems support.
• Experience with Netcool or similar network management systems.
• Experience with SQL and database-driven reporting.
• Familiarity with Linux environments and scripting.
• Exposure to cloud platforms (AWS, Azure, GCP).
• Familiarity with ServiceNow and API-based integrations.
• Experience with Grafana or similar analytics tools.
• Familiarity with DevSecOps principles and tools (e.g., static code analysis, vulnerability scanning, secure CI/CD pipelines).
• Awareness of OT/IT security boundaries and risk mitigation strategies.

Responsibilities

• Maintain and enhance legacy middleware systems (e.g., Perl) and contribute to modernization efforts using Python.
• Develop and support SQL-based reporting tools and dashboards.
• Integrate cloud-adjacent systems and APIs into OT infrastructure.
• Collaborate with cross-functional teams to troubleshoot and resolve system issues.
• Design and implement web-based dashboards (e.g., Grafana) for analytics and monitoring.
• Participate in diagnostics, performance tuning, and documentation efforts.
• Apply secure coding practices and contribute to a DevSecOps culture by integrating security considerations into development, deployment, and maintenance workflows.
• Develop and maintain operational dashboards and reports to support system health visibility.
• Automate system inventory management processes using scripting and integration tools.
• Assist with Netcool administration tasks as a backup resource, including basic troubleshooting and configuration.
• Participate in performance tuning and break/fix activities for middleware and custom-built tools.

Benefits

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child.
• Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holidays.
• All offices provide free beverages and snacks.

What This Job Offers

• Career Level: Mid Level
• Industry: Real Estate
• Education Level: Bachelor's degree