Software Engineer II - Product Backend

Slack•Raleigh, NC

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Role Our team is at the forefront of transforming how users interact with their Salesforce data through a deeply-integrated experience in Slack. We work at the intersection of enterprise-scale infrastructure, real-time messaging, and intuitive user experiences. We're building the next generation of communication and collaboration features, connecting users to the information and conversations that matter most—right where they work. We're looking for a senior engineer to bridge the gap between product vision and technical reality, shipping features that work at enterprise scale. The ideal candidate will be: Technical: You have deep expertise in distributed systems and can make sound architectural decisions. While you don't need to be the most senior engineer on the team, you bring strong technical judgment and can mentor others through complex challenges. A Builder: You thrive on shipping high-quality code and seeing your work impact millions of users. You balance practicality with excellence, knowing when to move fast and when to invest in long-term solutions. Customer-Focused: You think deeply about the developer and end-user experience, understanding how technical decisions translate to customer value. A Communicator: You excel at explaining complex technical concepts in accessible terms, bridging conversations between engineers, product managers, designers, and executives. You know how to tailor your message to your audience while maintaining technical accuracy.

Requirements

Technical Leadership: Experience partnering with other engineers, leading technical designs, or driving engineering initiatives across teams.
Backend or Full Stack Expertise: 5+ years of professional experience in backend or full-stack software development, with a track record of delivering high-impact projects.
Java Proficiency: Strong experience writing and maintaining production Java code, with deep understanding of JVM-based systems.
Distributed Systems: Experience building and operating distributed systems at scale, understanding challenges like eventual consistency, fault tolerance, and high availability.
API Design: Proven ability to design and implement RESTful APIs and real-time communication patterns (webhooks, websockets, event-driven architectures).
Debugging & Problem Solving: Demonstrated expertise in debugging complex systems across the full stack and troubleshooting difficult production issues.
Enterprise Software: Background in Enterprise Software Development, understanding security, multi-tenancy, performance optimization, and compliance requirements.
AI-Assisted Engineering: Skilled at incorporating AI tools into daily workflows (coding, debugging, documentation) as productivity multipliers while retaining strong independent problem-solving skills and technical judgment.

Nice To Haves

Salesforce Platform Experience: Hands-on experience with Salesforce development (Apex, Lightning Web Components, Salesforce APIs) or deep familiarity with the Salesforce ecosystem.
Slack Platform Knowledge: Experience building Slack apps, working with Slack APIs, or understanding Slack's real-time messaging architecture.
GenAI Integration: Hands-on experience working with generative AI APIs (OpenAI, Anthropic, etc.) or Salesforce Einstein AI, including implementing AI features with appropriate guardrails and monitoring.
Real-Time Systems: Experience building real-time messaging, notification, or event-driven systems.
Integration Experience: A background working with complex product integrations or connecting disparate systems.
Microservices Architecture: Experience designing and operating microservices architectures using containerization (Docker, Kubernetes).
Observability: Strong background in monitoring, logging, and alerting (e.g., Splunk, Datadog, Grafana) to maintain operational excellence.
JavaScript & Frontend: Solid experience with TypeScript, JavaScript and modern frontend frameworks, particularly Lightning Web Components (LWC) or similar component-based architectures (React, Vue, etc.).
Hack Language: Experience with Hack (PHP-based language developed by Meta/Facebook) or similar typed languages in high-performance web environments.

Responsibilities

Debug complex issues spanning distributed systems
Develop performant APIs that ensure reliable data synchronization between platforms
Build software solutions designed for enterprise environments with strict requirements for security, performance, and scalability
Take complete ownership of code quality through comprehensive testing, code reviews, and participation in on-call rotations to maintain high availability
Collaborate closely with Product Managers, Architects, UX designers, and engineering teams across both Salesforce and Slack organizations
Conduct technical research
Present technical proposals to stakeholders
Facilitate architecture discussions
Work closely with Product Managers to translate business requirements into scalable technical solutions
Advocate for engineering best practices while balancing competing priorities and timelines, ensuring that both immediate customer needs and long-term platform stability are addressed
Coordinate cross-functional efforts to deliver features on schedule. This includes breaking down complex projects into manageable milestones, identifying potential risks early, and maintaining clear communication channels with all stakeholders
Ensure code quality through comprehensive testing strategies and coordinating deployments across distributed systems