Software Engineer II, Customer eXperience Impressions (CXI)
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About The Position
Amazon's Customer eXperience Impressions (CXI) team is hiring a Software Engineer to develop machine learning-driven decision systems that detect defects in the Amazon shopping experience and recommend interventions. This role requires expertise across the full machine learning lifecycle, including feature engineering, model development, inference optimization, and real-time decisioning. The engineer will work on large-scale data pipelines, recommendation systems, and automated decision frameworks to ensure Amazon acts before friction impacts demand and customer visits. CXI operates at the intersection of customer experience and supply chain optimization. As part of Supply Chain Optimization Technology (SCOT), the team's data infrastructure captures signals from every stage of the shopping journey-search, detail page, and repeat purchase interactions-to measure when and why customers hesitate, abandon their carts, etc. The engineer will build real-time ML pipelines that evaluate these signals, to ensure that interventions happen at the moment they can still recover lost sales. This includes developing and deploying large-scale ML models that detect and rank defects based on severity and intervention confidence, determining when and how Amazon should act.
