Software Engineer I - Product Development

PagerDuty•San Francisco, CA

4h•Hybrid

About The Position

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace. Join PagerDuty’s core feature engineering team and ship customer‑facing features that transform how responders orchestrate and resolve incidents at scale. You’ll build and own features end‑to-end across services and UI (e.g., Java/Go/TypeScript/React, Kafka, MySQL, AWS), collaborate closely with Product and UX, and operate what you ship in production. Working from our San Francisco office 2 days per week, you’ll be part of a supportive, international team where your work directly improves experiences used by leading enterprise customers—delivering visible impact week over week. Key Responsibilities We don’t hire based on experience with a handful of tools - experience with our stack is just a bonus. Instead, we want smart, capable people who can learn our tools quickly (and suggest new ones!) as needed. Some of the technologies that have been introduced by our great engineers include: Java, Kafka, MySQL, React.js , AWS.

Requirements

You have 1+ years of development experience working on customer-facing and web-based systems.
Proficiency in at least one modern programming language (e.g., Python, Java, TypeScript/JavaScript, Go, or Ruby)
You have experience working in an agile environment with iterative development and fast feedback.
You have experience with tools that ensure your high-quality work makes a smooth, automated, repeatable transition from your machine to our staging and production environments.
Solid understanding of web or service development basics (APIs, HTTP, JSON, REST)
Familiarity with version control and collaborative workflows (Git, pull requests, code reviews)
Clear, concise communication and a collaborative, growth-oriented attitude
Test-first mindset: can write unit/integration tests and reason about correctness

Nice To Haves

Bachelor’s degree in Computer Science or related field, or equivalent practical experience
Experience with modern AI assisted coding environments such as Cursor, Claude, Windsurf, etc.
Public cloud engineering on AWS

Responsibilities

You will work with a wide range of systems, processes, and technologies to build features and solve customer problems.
You will build and ship new customer-facing features, working directly with a product manager, customer support team, and a team of engineers.
You will collaborate with other teams (such as product, UX, and other engineering teams) to deliver the highest quality experience on all platforms.
You will provide code reviews for your fellow team members.
You, along with your team members, will own and maintain the production systems that you build over the long term, be on-call for production issues, and steer the future direction of the components.
Participating in your team’s on-call rotation, triaging and addressing production issues as they arise.

Benefits

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs