About The Position

Help modernize and sustain mission-critical systems that support customers around the world. As a Software Engineer supporting Global Services Management and Value-Added Services, you will play a hands-on role in system refresh initiatives, lifecycle support, and technical issue resolution across globally deployed platforms. You’ll work at the intersection of systems programming, automation, Linux environments, and emerging front-end and database technologies, gaining broad exposure while building a strong engineering foundation. What YOU will do: You will develop, maintain, and troubleshoot software components using C/C++ and Python to support globally deployed service platforms. You will support system refresh initiatives, including software re-imaging, patching, configuration updates, and hardware/software lifecycle upgrades. You will collaborate with cross-functional teams (DevOps, QA, Field Service) to ensure system stability, consistency, and performance during upgrades and deployments. You will automate routine maintenance and service tasks using Python and Bash scripting to improve efficiency and reliability. You will analyze logs, debug issues, and resolve incidents impacting global customers and service teams. You will contribute to front-end development, automated testing, and database-related work, expanding your technical breadth. You will create and maintain technical documentation to support deployment, troubleshooting, and operational teams. You will participate in code reviews, testing, and CI processes, supporting continuous improvement and software quality. What YOU will learn: You will gain hands-on experience supporting mission-critical, globally deployed systems. You will build expertise in Linux-based environments, system lifecycle management, and automation. You will develop exposure to front-end technologies, automated testing frameworks, and database architecture. You will strengthen your ability to work in cross-functional, globally distributed engineering teams.

Requirements

  • Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and less than 2 years prior relevant experience
  • Proficiency in C/C++ and Python
  • Solid understanding of Linux operating systems, shell scripting, and basic system administration
  • Familiarity with version control tools such as Git
  • Strong analytical, debugging, and troubleshooting skills
  • Effective communication and collaboration abilities

Nice To Haves

  • Experience with system provisioning or configuration management tools (e.g., Ansible, Puppet)
  • Understanding of networking fundamentals and hardware/software interfaces
  • Exposure to global service platforms or international teams
  • Knowledge of database architecture and maintenance

Responsibilities

  • Develop, maintain, and troubleshoot software components using C/C++ and Python to support globally deployed service platforms.
  • Support system refresh initiatives, including software re-imaging, patching, configuration updates, and hardware/software lifecycle upgrades.
  • Collaborate with cross-functional teams (DevOps, QA, Field Service) to ensure system stability, consistency, and performance during upgrades and deployments.
  • Automate routine maintenance and service tasks using Python and Bash scripting to improve efficiency and reliability.
  • Analyze logs, debug issues, and resolve incidents impacting global customers and service teams.
  • Contribute to front-end development, automated testing, and database-related work, expanding your technical breadth.
  • Create and maintain technical documentation to support deployment, troubleshooting, and operational teams.
  • Participate in code reviews, testing, and CI processes, supporting continuous improvement and software quality.

Benefits

  • Medical, dental, and vision insurance
  • Three weeks of vacation for newly hired employees
  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
  • Tuition reimbursement program
  • Student Loan Repayment Program
  • Life insurance and disability coverage
  • Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
  • Birth, adoption, parental leave benefits
  • Ovia Health, fertility, and family planning
  • Adoption Assistance
  • Autism Benefit
  • Employee Assistance Plan, including up to 10 free counseling sessions
  • Healthy You Incentives, wellness rewards program
  • Doctor on Demand, virtual doctor visits
  • Bright Horizons, child and elder care services
  • Teladoc Medical Experts, second opinion program
  • And more!
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