Zendesk-posted 4 months ago
$110,000 - $166,000/Yr
Full-time
Austin, TX
5,001-10,000 employees
Publishing Industries

Zendesk is building a next-generation IT Asset Management (ITAM) solution, and we're looking for a Backend Software Engineer to help power the core Tasks and Approvals capabilities within this platform. This role sits within the broader ITAM team and will collaborate closely with the platform-wide Tasks and Approvals systems-two critical features for managing lifecycle workflows, compliance, and automation in enterprise IT environments. If you're excited to build scalable backend services that drive consistent, reusable task and approval logic for IT asset lifecycle events, procurement flows, and governance models, this is the role for you.

  • Design and implement backend systems that bring robust, reusable task and approval functionality to ITAM workflows.
  • Build features that support lifecycle automation, governance enforcement, and audit-ready IT workflows across Zendesk's ITAM platform.
  • Collaborate with other ITAM engineers and the global Tasks & Approvals platform teams to extend core features for use in the ITAM domain.
  • Ensure integrations between asset data, approval logic, and task progression are performant, reliable, and auditable.
  • Support internal adoption of platform-wide components for the ITAM-specific needs.
  • Build APIs and services that ensure extensibility, scalability, and security.
  • Write clean, testable, maintainable code, and contribute to code reviews.
  • Participate in agile ceremonies and team planning processes.
  • 3+ years of frontend software development experience.
  • Solid experience with JavaScript/TypeScript and React.
  • Familiarity with Ruby on Rails or similar backend frameworks.
  • Ability to work cross-functionally and translate product needs into technical implementation.
  • Strong communication and collaboration skills.
  • Knowledge of RDBMS systems like MySQL or Aurora.
  • Familiarity with IT asset management, IT service management (ITSM), or enterprise workflow automation.
  • Experience integrating platform components into domain-specific product teams.
  • Experience with observability tools like DataDog.
  • Experience designing RESTful APIs and integrating with backend services.
  • Familiarity with task lifecycle models, workflow orchestration, or approval logic systems.
  • Help shape a brand-new product with greenfield frontend development opportunities.
  • Build intuitive, modern UIs that make enterprise-grade asset management easy and powerful.
  • Join a team at the center of Zendesk's next phase of growth and innovation.
  • Learn from experienced engineers and grow your technical and product skills.
  • Enjoy the support of a hybrid-friendly culture that respects work-life balance.
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