Software Engineer, Edge Services

Apple

2d

About The Position

Apple is where individual imaginations gather together, committing to the values
that lead to great work. Every new product we build, service we create, or Apple
Store experience we deliver is the result of us making each other’s ideas
stronger. That happens because every one of us shares a belief that we can make
something wonderful and share it with the world, changing lives for the better.
It’s the diversity of our people and their thinking that inspires the innovation
that runs through everything we do. When we bring everybody in, we can do the
best work of our lives. Here, you’ll do more than join something — you’ll add
something. At Apple, we create products and services that have changed entire
industries. Our diverse team of people and their ideas inspire innovation in
everything we do. Imagine what you could do here! Join Apple and help us make
the world a better place. Edge Services is responsible for the foundational
services that every Apple team and billions of customer devices rely on. Our
services need to be highly available, scale for global reach, and just work. If
you love designing, engineering, and running systems that will help our
customers, then this is the perfect place for you!

The Edge Services team is on the hunt for a software engineer focused to
champion the evolution of our production ecosystems. In this role, you will help
drive the vision for our visibility, moving beyond simple uptime metrics to
build a sophisticated, data-driven reliability framework. You will play a
pivotal role in ensuring our services are resilient, scalable, and observable,
bridging the gap between complex distributed systems and seamless user
experiences. We’re seeking an engineer who is passionate about building system
software, solving seemingly insurmountable problems, and deeply committed to
delivering an outstanding customer experience. You'll go beyond the industry
standard, demonstrating creativity in problem-solving, the ability to think
dynamically, and the agility to adapt quickly to new technical areas.

Requirements

• Systems Expertise: Strong understanding of Linux internals and deep networking expertise, including HTTP/2, HTTP/3 (QUIC), and HTTPS/TLS. You should be comfortable debugging protocol-level issues and optimizing traffic flow.
• Automation Mindset: Proven ability to automate repetitive tasks and complex workflows using Python or Go
• Observability Logic: Experience configuring and managing modern monitoring suites (e.g., Prometheus, Grafana, ClickHouse) with a focus on creating actionable, high-signal quality alerting.
• CS Fundamentals: Solid grasp of Data Structures and Algorithms (DSA) to write efficient, performant code and troubleshoot complex system bottlenecks.
• SRE Principles: Practical knowledge of SLIs, SLOs, Error Budgets, Release Management and Incident Management to drive engineering priorities.

Nice To Haves

• Infrastructure as Code: Experience managing cloud environments (AWS, GCP, or Azure) using Terraform, Ansible, or Pulumi.
• Orchestration: Hands-on experience scaling and securing containerized workloads via Kubernetes.
• Incident Response: A track record of leading "blameless post-mortems" and using those insights to harden the system against future failures.
• Architectural Influence: Ability to consult with product teams on service design to improve long-term maintainability.
• Reliability Engineering: A proactive engineering mindset focused on shifting from "fixing things when they break" to "designing things so they don't break" (or so they fail gracefully).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees