Software Engineer, Diagnostics
About The Position
MongoDB is seeking highly technical candidates for a role on the Server Triage and Release team as a Diagnostics Engineer. Server Triage and Release is a support and diagnostics focused group within the engineering organization. In this role, you’ll have the opportunity to investigate some of the most challenging defects, collaborating with software engineers across the organization as well as senior technical services engineers. In addition, you’ll continually improve our diagnostic processes by contributing to applications and tools that support this mission. An ideal candidate has experience writing application code, can communicate complex technical concepts well, and has great diagnostic intuition as it applies to complex distributed architectures. This role can be based out of our San Francisco office or remotely in the western United States. Please note: Candidates must be a US Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee) to fulfill all work responsibilities.
Requirements
- 3+ years of experience in software development, with a focus on data management systems
- Experience supporting production environments, and/or working directly with end-users to investigate and diagnose technical issues
- Excellent communication skills (both written and verbal) are critical as you will be working with users from all over the world with very diverse backgrounds, as well as with a highly technical engineering team
- Exposure and interest in thorny technical issues central to databases: distributed systems, consensus algorithms, data replication, query optimization, data storage, OS internals, concurrency and scheduling, networking, etc
- Ability to: Quickly grok and clearly synthesize implications of system behavior
- Contribute to fullstack projects, preferably in Python, Typescript, or Go
- Read and understand the intent of code and stack traces in many languages, especially C++
Responsibilities
- Work with the Engineering and Technical Services teams to debug and reproduce bug reports from MongoDB users and escalate problems as needed
- Maintain a user-oriented perspective, advise on possible solutions and help MongoDB users understand complex technical issues and options to mitigate or resolve
- Write code to expand our diagnostic toolset, including contributing to electron apps that were developed by our team to investigate diagnostic data
Benefits
- equity
- participation in the employee stock purchase program
- flexible paid time off
- 20 weeks fully-paid gender-neutral parental leave
- fertility and adoption assistance
- 401(k) plan
- mental health counseling
- access to transgender-inclusive health insurance coverage
- health benefits offerings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
