Software Engineer, Developer Relations - Easy Anti-Cheat

Epic Games•Cary, NC

19d•$165,686 - $303,757

About The Position

WHAT MAKES US EPIC? At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating. Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development. ENGINEERING - UNREAL ENGINE What We Do Unreal-powered projects have been on the bleeding edge of real-time entertainment for over 20 years. Our team of engineering experts are always innovating to improve the tools and technology that empower content developers worldwide. What You'll Do We are looking for an experienced Developer Relations Engineer to join our team and support EOS Anti-Cheat (also known as "Easy Anti-Cheat"). You will serve as a crucial technical liaison between our internal engineering teams and external partners, assisting them in integrating, debugging, and optimizing Anti-Cheat in their projects. Your role involves deep technical troubleshooting of issues, analyzing crash dumps, debugging low-level C/C++ code, and providing effective solutions and technical insights. You will help guide design decisions for Anti-Cheat, contributing to technical documentation and maintaining active communication internally and externally. The ideal candidate is proactive, detail-oriented, tactful, and empathetic, with strong problem-solving skills and the ability to communicate complex technical concepts clearly to stakeholders of varying expertise. You should be comfortable working independently and collaboratively, with excellent time management and multitasking capabilities.

Requirements

Highly proficient in C and C++, particularly low-level or kernel-level debugging and development
Strong ability to analyze crash dumps and debug complex, obfuscated code at the assembly level
Familiarity with cross-platform development (Windows, Linux, macOS), understanding differences and limitations across these platforms
Exceptional problem-solving abilities, proactively tackling issues independently
Excellent verbal and written communication skills to effectively collaborate with internal teams and external partners
Ability to manage multiple tasks simultaneously, work well under pressure, and prioritize to meet SLA targets
Prior experience with SDK/API integration and understanding of software engineering principles, including legacy support
Understanding of online multiplayer video game architectures and associated security concerns

Responsibilities

Troubleshoot complex integration and operational issues involving Anti-Cheat, analyzing crash dumps, logs, and call stacks to identify root causes
Collaborate directly with external game developers and internal teams to resolve technical issues promptly and effectively
Debug and reproduce customer issues, clearly documenting and communicating findings internally and externally
Represent Epic Games through asynchronous and live support, presence at trade shows such as UEFest, and customer visits
Develop and maintain clear, comprehensive technical documentation, tutorials, and guides to support partner integration
Advocate for partners' successful integration and continued use of Anti-Cheat and related Epic technologies, and influence product improvements through customer insights
Research and identify opportunities to enhance Anti-Cheat technologies and developer experience

Benefits

We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match.
We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents.
Throughout the year we celebrate our employees with events and company-wide paid breaks.
We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.

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