Sierra AI-posted 2 months ago
Full-time • Mid Level
San Francisco, CA
251-500 employees
Publishing Industries

At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, and London. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. You'll join a full-stack data team building the systems making our AI agents measurably smarter with every interaction, building the real-time pipelines, analytics products, and deep personalization primitives that turn millions of conversations into business outcomes.

  • Architect and build our core platform to handle data at scale with low latency.
  • Build real-time eventing infrastructure, streaming and batch ETL pipelines, and our Iceberg-based data lakehouse.
  • Own the systems for interactive OLAP querying, orchestration, and experimentation.
  • Deliver proactive, actionable intelligence through analytics products.
  • Build products that allow customers to explore conversational data, diagnose agent behavior, and receive automated suggestions for improving performance.
  • Designed, built, and operated large-scale data systems processing terabytes or petabytes of data.
  • Strong backend and distributed systems fundamentals in a language like Go, Scala, or Python.
  • History of implementing pragmatic data governance, lineage, and testing.
  • Well-versed in data modeling best practices and optimizing analytical query patterns.
  • Strong software engineering background with 4-7+ years of hands-on development experience.
  • Deep experience with event streaming platforms (e.g., Kafka, Kinesis) and real-time data processing.
  • Experience with modern data visualization libraries (e.g., ECharts, D3.js).
  • Production experience with recommender systems or optimization loops.
  • A track record of leading complex technical projects or mentoring other engineers.
  • Flexible (Unlimited) Paid Time Off
  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension) with Sierra match
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Lunch, as well as delicious snacks and coffee to keep you energized
  • Discretionary Benefit Stipend giving people the ability to spend where it matters most
  • Free alphorn lessons
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