Software Engineer (Data Platform - Observability)

Impact.com • Columbus, OH

68d • $90,000 - $110,000 • Hybrid

About The Position

As a Software Engineer, you'll be the champion of performance and stability for our impact.com SaaS platform. Working closely with various engineering squads, you'll ensure features meet strict performance and error rate benchmarks. This collaborative role involves implementing comprehensive observability features to proactively identify and resolve issues. Ultimately, your mission is to guarantee exceptional platform reliability and global uptime. You'll be an expert in building, configuring, troubleshooting, and supporting complex systems, with a deep understanding of all technical layers. A relentless focus on quality and customer satisfaction.

Requirements

• Solid understanding of systems and application design.
• Experience building and using observability features with tools such as ElasticSearch, Grafana, LogicMonitor, Splunk.
• Experience database monitoring and SQL tuning.
• Proficient in at least one high-level programming language (Python, SQL) and shell scripting.
• Ability to prioritize tasks and work independently.
• Ability to adapt and focus on the simplest, most efficient and reliable solutions.
• B.S. in Computer Science or similar field or equivalent experience.

Responsibilities

• Become an expert of our observability tools, such as Elastic APM, Splunk, Logic Monitor, Grafana.
• Build and enhance monitoring and alerting solutions with these tools to ensure we are aware of the health of customer-facing product features.
• Leverage data analyst tools such as DataBricks, Python, Machine Learning, Anomaly Detection to merge and augment observability datasets.
• Ensure performance and metrics of our product features are within acceptable thresholds.
• Analyze and understand client-generated workloads - ensure resource consumption is consistent with their contract.
• Configure alerts and document associated run books when thresholds are exceeded.
• Drive and contribute to root-cause analysis when issues are identified.
• Troubleshoot across the entire stack: hardware, software, database, network, applications, customer-generated workloads.
• Focus on database performance and query optimization.
• Identify targets for optimization, and collaborate with appropriate teams and stakeholders to ensure issues are resolved.
• Analyze platform usage data to calculate costs generated by customers using our platform.

Benefits

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Continued access to Affiliate & Partnerships Industry Fundamentals Certification by PXA
• Parental Leave
• Catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled.
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events.
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

What This Job Offers

• Job Type: Full-time
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees