Software Engineer – Customer-Facing Technical Solutions

Arrow Electronics•Phoenix, AZ

5d•$92,000 - $121,000•Hybrid

About The Position

We are seeking a customer-facing Software Engineer who can blend deep technical expertise with strong communication and relationship-building skills. This role requires a candidate who thrives in high-value customer conversations while also contributing directly to the design and development of advanced automation solutions for our manufacturing operations. You will partner with global operations teams, OEM/ISV customers, and internal stakeholders to deliver scalable, reliable, and innovative software that supports edge manufacturing and provisioning.

Requirements

5–7 years of software engineering experience with a Bachelor’s degree, or 3 years with an advanced degree, or equivalent work experience.
Proven track record in customer-facing engineering roles (e.g., technical solutions engineer, pre/post-sales engineer, consulting engineer).
Experience in manufacturing or automation environments specific to integration and provisioning of computer hardware (servers, storage, networking).
Customer Engagement: Demonstrated ability to communicate complex technical concepts clearly and confidently to technical and non-technical stakeholders. Skilled at building trust and handling high-pressure customer discussions.
Systems Expertise: Strong command-line skills across Windows and Linux environments.
OS Imaging: Proficient in Windows imaging techniques and Linux provisioning tools such as dd, Clonezilla, and Kickstart scripting. Understanding of iPXE is a bonus.
DevOps & Automation: Hands-on experience with Docker, Kubernetes, CI/CD workflows, and manufacturing automation systems.
Problem Solving: Ability to balance customer needs with technical constraints, delivering practical, scalable solutions.
Requires both in-depth engineering expertise and customer-facing communication skills.
Frequently engages with customers to define requirements, troubleshoot issues, and present solutions.
Acts as a technical leader and customer advocate, influencing both internal teams and external partners.
Solves complex problems with innovative approaches, driving process improvements and efficiency gains.

Responsibilities

Serve as a primary technical interface with customers, translating their business and technical requirements into actionable engineering solutions.
Lead and participate in customer-facing discussions, demos, and technical deep dives, providing clarity, guidance, and solutions.
Collaborate with global operations teams and business stakeholders to confirm project requirements, objectives, and outcomes.
Design, develop, and maintain software and features supporting manufacturing automation, including imaging, deployment, and testing workflows.
Create workflows, wireframes, and logical designs using knowledge of software engineering and hardware integration.
Conduct rigorous testing, identify and resolve bugs, and ensure system reliability in manufacturing environments.
Provide documentation and training for both internal teams and external customer stakeholders.
Act as a trusted advisor to customers, ensuring technical solutions align with business needs and objectives.
Continuously evaluate existing solutions, recommend improvements, and drive innovation in manufacturing automation software.