Software Engineer, Client Logistics

Charlie Health•New York City, NY

1d•$155,000 - $195,000•Hybrid

About The Position

Charlie Health leads the nation in high-acuity virtual behavioral care, having delivered life-saving treatment to more than 100,000 clients nationwide. Our Client Logistics team builds the technology that helps clients understand and manage their treatment, giving both clients and our support teams the tools they need to ensure that care is smooth and effective. You’ll create dynamic, thoughtful product experiences across web and mobile surfaces. Whether it’s streamlining client communication, empowering users with self-serve schedule management options, or supporting our most critical external workflows, you’ll help build delightful, reliable systems. You’ll develop a deep understanding of the treatment model and operate with high ownership, driving real improvements in client outcomes. If you want to build a modern client-facing product, ship fast, and build systems that drive excellence in behavioral healthcare, this is the team for you.

Requirements

At least 4 years of professional experience developing user facing web or mobile applications that deliver meaningful business value
Expertise and hands on production experience with an application programming language, preferably Python
Excellent at managing ambiguity. Masterful ability to break down big, messy problems (demanding requirements, bugs, etc) into smaller parts with tractable solutions and clear iterations
Meaningful scope within an application engineering team. Experience making or contributing to important technical tradeoff decisions with cross team implications
Growth mindset and a sense of humor. You welcome feedback and when you stumble you get back up. You adapt quickly in a fast-paced environment and you enjoy fostering an environment that prioritizes fun, learning, and growth
Please note: candidates located within 75 minutes commuting distance of our NYC office are expected to come to office 4 days/week

Responsibilities

Develop and deliver high quality, performant, maintainable features that drive meaningful business value using our core technology stack: React, Python, and PostgreSQL
Set strong patterns for our growing team to follow
Partner with teammates across the organization to understand our business. Leverage that understanding to drive data modeling discussions and decisions
Be an owner. Collaborate with product and design to iterate to top notch product solutions
Identify bottlenecks and implement improvements to engineering processes, tools, and procedures. We’re early and the expectation of folks joining at this stage is that you’ll play a huge part in setting and improving how we work
Promote a culture of collaboration and learning across engineering, product, and design team via mentoring, documentation, presentations, or other knowledge sharing methods
Ensure our clients can always access the care they need by participating in our on-call rotation