Software Engineer - AI

Promise • San Francisco, CA

13h • Hybrid

About The Position

At Promise, we’re transforming how people in financial difficulty connect with public services—using technology to make systems simpler, faster, and more human. As a Software Engineer - AI , you’ll design and deliver end-to-end generative AI and large language model (LLM) applications that directly power this mission. You’ll build AI pipelines and infrastructure for prompt engineering, fine-tuning, document parsing, and RAG systems, while also experimenting with new generative use cases. You’ll be developing AI products that will be deployed across a variety of complex customer use cases. Your work will drive innovation, automation, and efficiency across our platform—helping government services reach people more effectively and with greater dignity. This is a chance to be on the frontier of applied AI: shaping systems that not only push technical boundaries but also make a real-world impact at scale.

Responsibilities

• Build with purpose: Design and develop AI-powered applications and services, focusing on generative AI and LLMs.
• Create pipelines: Implement services for generative AI integrations, document parsing, model fine tuning, and RAG systems.
• Drive automation: Partner across teams to identify opportunities where AI reduces friction, increases efficiency, and solves real-world challenges.
• Stay ahead: Track and apply advancements in the AI landscape, guiding strategy and adoption.
• Shape strategy: Contribute to the vision, goals, and roadmap for AI/ML development at Promise.

Benefits

• 100% paid health coverage
• Generous PTO and sick leave
• Lunch, snacks, and coffee provided
• Company retreats
• Opportunities to travel and see the impact of your work
• Hybrid work: we deeply value in-person collaboration and are in-office at least 3 days a week, but are flexible on working from home

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 51-100 employees