Software Engineer (AI-Enabled Products)

Brightway Insurance•Jacksonville, FL

About The Position

Join Brightway as a Software Engineer (AI-Enabled Products) and become a key contributor to the next generation of our customer and advisor experience. With a data-rich insurance franchise representing over $1 billion in premium and a rapidly growing customer base, were investing heavily in intelligent systems that help our teams move faster, serve customers better, and operate more efficiently. In this role, youll help build and evolve AI-enabled products across phone, chat, and internal tools. This includes supporting our AI-powered customer communications, developing an Advisor Assistant that helps answer complex insurance questions, and contributing to automation tools that streamline interactions with insurance carrier systems. Youll work closely with engineers, product partners, and business stakeholders to design, implement, and refine production ready solutions that have immediate, real-world impact. The ideal candidate is a strong software engineer who is intellectually curious and excited about applying modern AI capabilities in practical ways. You should be comfortable building backend services, integrating APIs, and working across systems, while being eager to learn and experiment with emerging tools and technologies. This role is hands on, fast moving, and focused on delivering reliable, scalable software. It is not a research or data science role. As a Software Engineer at Brightway, youll tackle meaningful technical challenges, contribute to systems used daily by customers and advisors, and help shape how AI is responsibly and effectively embedded into our products. Youll be part of a collaborative team that values learning, iteration, and building technology that truly moves the business forward.

Requirements

Bachelors degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience
2-5 years of professional experience building and delivering production software systems
Demonstrated ability to design, develop, test, and maintain high-quality software that solves real business problems
Proficiency in one or more modern programming languages and web development frameworks; experience with Node.js and/or Python is a strong plus
Experience building backend services and APIs, including integrating third-party platforms and services
Familiarity with cloud based and distributed systems, including microservices architectures and platforms such as AWS, Azure, or GCP
Comfort working in an agile development environment with an emphasis on iterative delivery, testing, and continuous improvement
Intellectual curiosity and a strong interest in applying AI-enabled tools and technologies to practical, production use cases (prior AI-specific experience is helpful but not required)
Strong problem-solving skills, with the ability to reason through ambiguous requirements and propose pragmatic technical solutions
Clear communication and collaboration skills, with the ability to work effectively across engineering, product, and business teams

Nice To Haves

Experience in insurance, fintech, or other regulated industries is a plus
Experience working in startups or high-growth environments is a plus

Responsibilities

Design, develop, and maintain production-grade software systems that power Brightways AI-enabled phone, chat, and internal advisor tools
Collaborate closely with cross-functional partners to define, design, and ship impactful features quickly and reliably
Build and integrate backend services and APIs that connect AI capabilities with existing platforms, workflows, and third party systems
Write high quality, well tested, and maintainable code with a strong focus on reliability, performance, and scalability
Research emerging technologies and AI tools, and thoughtfully evaluate when and how to apply them to solve real business problems
Translate high level business needs into practical technical solutions, using a mix of custom built software and off the shelf tools where appropriate
Debug, troubleshoot, and resolve production issues in a timely manner, taking ownership of the systems you help build
Continuously improve software quality by identifying technical debt, improving system design, and refining existing implementations
Stay current with modern software development practices and AI-enabled tooling, applying new techniques where they provide clear value
Deliver solutions iteratively, incorporating feedback and measurable outcomes to drive continuous improvement