Software Engineer - AI Agent

Zoom • San Jose, CA

1d • Hybrid

About The Position

We are looking for an AI Agent Engineer to join our team and help build the backend foundation for AI powered product experiences. In this role, you’ll work closely with frontend engineers and product managers to develop features that bring the power of AI into real user workflows. Develop and maintain scalable, secure backend services supporting AI-driven interactions in content creation, automation, and collaboration. About the Team With eight specialized departments, the engineering team functions as a highly collaborative, diverse powerhouse. Each department mission is to deliver seamless and innovative communication solutions. These range from software development and machine learning to quality assurance teams that work to create and maintain Zoom's user-friendly interfaces and robust infrastructure. The team continues to push the boundaries of communication technology, bringing people together regardless of their physical distance.

Requirements

• Have Bachelor´s or above in Computer Science, Software Engineering, or related fields.
• 3+ years of backend development experience, proficient in mainstream languages such as Go/Python/Node.js/Java, with knowledge of distributed systems, microservice architecture, databases, caching, and cloud-native technologies.
• Have Deep understanding and practical experience with Agents, familiar with mainstream Agent frameworks such as LangChain, LangGraph, AutoGen, etc.
• Have excellent problem analysis and solving abilities, deep sense of responsibility and ownership; ability to collaborate effectively with cross-functional teams (AI, frontend, product).

Nice To Haves

• Have experience with online document/Office-related AI applications preferred

Responsibilities

• Building next-generation AI First products for AI Docs and AI Office
• Exploring Agent Reasoning and Agentic RAG technologies, optimize Deep Research patterns for complex queries, achieve long-text understanding and cross-document information integration
• Being responsible for the design, development, and maintenance of AI application backend systems, ensuring high availability, scalability, and performance
• Building AI APIs/Agents and related services, integrating AI capabilities into core products.
• Ensuring observability, reliability, and security of AI services.
• Participating in architecture reviews, technical design, and code reviews to maintain high engineering quality standards.
• Exploring continuously and introduce new technologies and frameworks to optimize product experiences in AI scenarios.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees