Sierra-posted 3 months ago
Full-time • Mid Level
San Francisco, CA
101-250 employees

At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, and London. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

  • Design and deliver production-grade AI agents that are central, mission-critical and drive revenue directly to Sierra's growth.
  • Drive the Agent Development Life Cycle (ADLC) from initial pilot through deployment and continuous iteration.
  • Partner with large enterprises and cutting-edge startups to understand their business challenges and build AI agents that transform operations.
  • Build the future of the platform by guiding the evolution of Sierra's core platform through direct work with customers.
  • Experience building and scaling end-to-end production systems.
  • Strong technical problem-solving skills in fast-changing, ambiguous environments.
  • A builder and tinkerer’s mindset with high agency.
  • Comfort working directly with customers to understand their needs.
  • Excellent communication skills across technical and non-technical audiences.
  • Experience building or deploying AI/LLM systems in production.
  • Have been a founder or founding engineer.
  • Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering.
  • Prior experience with React, TypeScript, and/or Go.
  • Previous roles interfacing with customers or leading technical projects with external stakeholders.
  • Flexible (Unlimited) Paid Time Off
  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension) with Sierra match
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Lunch, as well as delicious snacks and coffee
  • Discretionary Benefit Stipend
  • Free alphorn lessons
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