The Software Development Technical Manager role requires a blend of personnel and technical management skills. Primary technical responsibilities include providing technical guidance for design, implementation, and unit test of new software features, estimating implementation schedules and resources, and interfacing with other departments to ensure features are implemented, delivered, and documented properly. Primary personnel responsibilities include mentoring, developing our staff’s technical skills, and giving performance reviews. This specific role’s focus is to drive major software release adoption through continuous improvement of the core platform’s existing technical capabilities, and to provide technical support for existing customer upgrades and new customer go lives. You will have a team of direct reports and will work with other developers and cross functional teams depending on the initiatives and development timelines. To ensure continuous improvement across the technical platform, you will lead and collaborate with customer facing teams at iA (Customer Operations, Customer Experience, Software Implementation, and Program Management) to identify technical patterns, design improvements, and prioritize customer escalations requiring software resolution. Engineering leadership and participation in Risk Management Board meetings is part of this role. You will oversee and manage the execution of follow on customer-identified resolutions to be addressed for each release, including all patch scheduling and release planning.