Software Development Manager, Amazon Fuse and MBD

Amazon•Seattle, WA

About The Position

Would you like to be part of a team that is solving new business challenges through innovative technology? The Fuse tech team is an innovative and high-energy team that is working on Amazon Fuse, a wholesale subscription service that enables 3rd party enterprises with billing and distribution capabilities. Fuse has created a one stop integration point for service teams (e.g. Prime, Music, Video, Kindle, Audible, and more) to be able to offer their subscription services through the top global partners who collectively offer subscriber billing services to more than 4B consumers. While we use existing Amazon systems when possible, you’ll be working on challenging problems that need innovative solutions. As a key member of our team, you will have the opportunity to work with internal partner teams (Prime, Music, Prime Video, Subscriptions, etc.), as well as external partners, faciliating business innovations while maintaining a high technical standard of the core system. The ideal candidate is passionate about technology and scaling, with a strong commitment to operational excellence and standard operating procedures. The right candidate will champion data-driven decision making, prioritize customer trust, and actively work to automate repetitive processes while supporting partners and end customers on a global scale. This leader should embrace the adoption of GenAI, leveraging AI to enhance both development work and operational efficiency. You will learn, have fun, and make a positive impact on millions of people.

Requirements

3+ years of engineering team management experience
7+ years of working directly within engineering teams experience
3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
8+ years of leading the definition and development of multi tier web services experience
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams

Nice To Haves

Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Responsibilities

Manage ownership of multiple critical platform level services, enabling the Fuse business
Oversee service architecture, scalability, and technical direction across the service portfolio
Lead a 2-pizza team with diverse technical backgrounds
Mentor and develop junior team members to grow their technical and leadership capabilities
Manage team operations including scrum processes, design reviews, and weekly operational reviews
Drive operational excellence through service dashboards, runbooks, and best practices
Ensure high standards for service reliability and on-call processes
Introduce and maintain standard operating procedures (SOPs) for team operations
Make data-driven decisions aligned with team tenets
Balance partner, integrator, and end customer needs on a global scale
Allocate resources to automate repetitive internal processes
Champion innovation including GenAI initiatives for the Fuse platform
Manage feature intake, project planning, and delivery timelines
Coordinate with Product, TPM, TAM, Operations, and other stakeholders
Ensure customer trust and long-term value over short-term gains