Software Development Manager III, FaST (Fashion Subsidiary Tech)
About The Position
Join us at FaST (Fashion Subsidiaries Tech) as we raise the bar for what customers expect in their customer service experience! The FaST CS-Tech team builds and manages the best customer service experience in designer fashion. As subsidiaries, Zappos and Shopbop leverage best-in-class technology from the inside; analyze and iterate existing and new opportunities, and scale them to raise the customer experience bar. As SDM of the CS-Tech team, you’ll own critical services that impact every Zappos and Shopbop customer, work directly with stakeholders, and guide projects from ideation to implementation. You will directly support our internal stakeholders in Fashion & Fitness Customer Service, ensuring we build them the right tooling. Come work to define the next generation of customer service experiences for the fashion-obsessed! Work/Life Harmony Our team puts a high value on work-life harmony. Our team is located on-site in Madison, WI. We generally keep core in-office hours from 9am to 5pm, M-F. On-Call Responsibility This position involves on-call (call-leader) responsibilities, typically for one week every three-four months. Mentorship & Career Growth Our team is dedicated to supporting new team members. We’re building an environment that celebrates knowledge sharing and mentorship at all levels. Key job responsibilities This role requires high ownership to set and evolve roadmaps, plus the skills needed to deeply understand a challenging tech stack and collaborate with senior engineers. You will manage a 2 pizza team, providing coaching and guidance to SDEs.
Requirements
- 3+ years of engineering team management experience
- 7+ years of engineering experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams
- Bachelor's degree
Nice To Haves
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
Responsibilities
- set and evolve roadmaps
- deeply understand a challenging tech stack
- collaborate with senior engineers
- manage a 2 pizza team
- providing coaching and guidance to SDEs
Benefits
- full range of medical, financial, and/or other benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
