Software Development Manager, Devices & Services Trust CX Innovations

Amazon • Seattle, WA

1d

About The Position

Amazon's Devices & Services Trust CX Innovations team is building the future of
responsible AI for consumer devices. We deliver privacy-first, accessible, and
trustworthy AI experiences that millions of customers use daily across Amazon's
device ecosystem—including Alexa, Echo, and other ambient computing products.
Our mission is to ensure that as we push the boundaries of generative AI
innovation, we maintain Amazon's high bar for customer trust, privacy,
inclusion, and accessibility.

We are seeking an exceptional Software Development Manager to lead multiple
engineering teams building the foundational systems and consumer-facing features
that enable trustworthy AI experiences at scale. You will partner closely with
Product, Design, Legal, Policy, and Research teams to drive the technical
strategy and execution for privacy-preserving AI architectures, responsible AI
frameworks, and accessibility features that set the standard for consumer AI
products.
This is a high-impact leadership role where you'll build and scale engineering
teams tackling complex technical challenges at the intersection of AI innovation
and customer trust—balancing performance with privacy, building explainable AI
systems, and creating guardrails that protect customers while enabling
delightful experiences. You will be responsible for establishing technical
standards, driving architectural decisions, and developing engineering leaders
who can navigate the evolving landscape of AI safety and privacy.

Requirements

• 3+ years of engineering team management experience
• 7+ years of engineering experience
• 8+ years of leading the definition and development of multi tier web services experience
• 3+ years of Software Engineer, Software Developer, or related occupational experience
• 1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
• 1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
• 1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience
• 1+ years of developing large-scale, multi-tiered distributed software systems using distributed programming experience
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience partnering with product or program management teams

Nice To Haves

• Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
• Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Responsibilities

• Privacy-Preserving AI Systems:
• Drive the technical strategy for federated learning, differential privacy, and on-device AI architectures that protect customer data while delivering exceptional experiences
• Lead teams building privacy-preserving data pipelines that minimize data collection while maintaining model quality
• Establish consent management frameworks and data minimization systems that give customers meaningful control
• Architect the balance between on-device and cloud processing to optimize for both privacy and performance at scale
• Responsible AI Infrastructure:
• Build and scale teams developing AI evaluation frameworks to measure model quality, safety, and bias across diverse customer populations
• Drive the implementation of guardrails and safety boundaries for LLMs and foundation models in consumer applications
• Establish observability and monitoring systems for AI performance, hallucination detection, and trust metrics
• Create governance frameworks that enable rapid innovation while maintaining Amazon's trust standards
• Accessible & Inclusive AI Experiences:
• Lead engineering efforts to implement WCAG 2.1 AA and Section 508 compliance across AI-powered interfaces for voice, visual, and multimodal experiences
• Build teams that design accessible AI features working seamlessly for customers with diverse abilities
• Establish inclusive design principles and engineering practices that ensure equitable AI performance across different demographics
• Consumer-Facing Trust Features:
• Drive the development of explainable AI interfaces that help customers understand how AI makes decisions
• Lead teams building transparency controls showing customers what data is used and how
• Establish privacy dashboards and settings that give customers meaningful control over their AI experiences
• Architect cross-device identity management with privacy-first design principles

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager