Software Development Engineer - Test, Customer Systems

Apple • Sunnyvale, CA

6h

About The Position

Apple is where individual imaginations gather together, committing to the values
that lead to great work. Every new product we build, service we create, or Apple
Store experience we deliver is the result of us making each other’s ideas
stronger. That happens because every one of us shares a belief that we can make
something wonderful and share it with the world, changing lives for the better.
It’s the diversity of our people and their thinking that inspires the innovation
that runs through everything we do. When we bring everybody in, we can do
the best work of our lives. Here, you’ll do more than join something — you’ll add
something. Apple’s Customer Experience Engineering team is looking for a
passionate Software Quality Engineer to contribute to design, analysis and
certification of our support apps. We are looking for someone who is equally
passionate about quality and using light weight processes to consistently
achieve it. The role would also involve interacting with cross-functional
engineering and product teams to test features, perform root cause analysis, and
drive the quality of our customer's experience.

DESCRIPTION

In this dynamic and fast-paced role, you will be directly responsible for
ensuring the quality of Apple's customer support experience, focusing on
consistent functionality, performance, and stability. This involves
understanding new and existing feature implementations to craft informed and
robust testing charters, authoring test scenarios, scripts, and plans, and then
executing functional, performance, and stability testing. You will also write
and review automation test scripts, identify and report defects with first-level
root cause analysis and consistent reproduction steps, and champion quality
efforts by collaborating with test automation engineering, product management,
and engineering program teams.

Requirements

• 4+ years experience in software quality assurance testing
• Expertise with tools like Selenium, RestAssured, Protractor, Appium, XCode, Charles, Git etc
• Proficiency in one or multiple languages such as Python, Java, Swift , Ruby etc.

Nice To Haves

• Experience testing iOS native and Safari-based web applications
• Familiarity with CI/CD pipelines and practical experience integrating automated tests for continuous feedback
• Attention to detail
• A passion to get the little things right

Responsibilities

• ensuring the quality of Apple's customer support experience, focusing on consistent functionality, performance, and stability
• understanding new and existing feature implementations to craft informed and robust testing charters
• authoring test scenarios, scripts, and plans
• executing functional, performance, and stability testing
• write and review automation test scripts
• identify and report defects with first-level root cause analysis and consistent reproduction steps
• champion quality efforts by collaborating with test automation engineering, product management, and engineering program teams

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees