Software Development Engineer, Support Engineering Tech

Amazon • Arlington, VA

18d

About The Position

This position is part of the AWS Specialist and Partner Organization (ASP).
Specialists own the end-to-end go-to-market strategy for their respective
technology domains, providing the business and technical expertise to help our
customers succeed. Partner teams own the strategy, recruiting, development, and
growth of our key technology and consulting partners. Together they provide our
customers with the expertise and scale needed to build innovative solutions for
their most complex challenges.

As a Software Development Engineer, you will solve complex software problems in
an environment where the business problem is defined but the technical strategy
is not. You will independently architect, design, and deliver scalable
distributed systems and services that delight customers with self-service
capabilities — while deflecting and eliminating manual work from support
engineering teams. You will actively leverage AI-powered development tools and
techniques — including generative AI, LLM-based code generation, and agentic
workflows — to accelerate delivery and raise the engineering bar. You will
mentor and develop other engineers, perform technical assessments, and drive
architectural decisions with limited guidance.

As a Software Development Engineer on the SET team, you'll play both a strategic
and hands-on role — shaping how we think about customer experience upstream
while building the solutions that make it real. Your work directly influences
which problems we solve, how we solve them, and how we measure success.

Our team builds and operates the tools, platforms, and self-service experiences
that empower AWS customers to resolve issues independently — while deflecting
and eliminating manual work from support engineering teams. We design and
deliver delightful customer experiences that reduce friction, automate
resolution, and scale support operations. We embrace AI-first development
practices, actively leveraging generative AI and modern tooling to accelerate
innovation and improve engineering quality. We value operational excellence,
customer obsession, and a culture of continuous learning. We move fast, ship
often, and hold ourselves to the highest engineering standards. We are committed
to building an inclusive team where diverse perspectives drive better outcomes
for our customers.

Requirements

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• 1+ years of software development engineer or related occupational experience
• 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field

Nice To Haves

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's degree in computer science or equivalent
• Experience programming with at least one software programming language
• 1+ years of Object Oriented Design experience

Responsibilities

• Design and implement scalable, reliable solutions for well-scoped problems that may involve some ambiguity in technical approach
• Build and deliver self-service experiences on the Spectrum platform that enable customers to resolve issues without engaging support teams
• Actively use AI-powered development tools (Amazon Q Developer, generative AI code assistants, LLM-based testing/debugging) to accelerate delivery and improve code quality
• Participate in technical design reviews and propose sound technical approaches within your area of ownership
• Mentor SDE I engineers through code reviews, design discussions, and pairing sessions
• Collaborate with product managers, support engineering leaders, and cross-functional stakeholders to understand requirements and deliver high-impact solutions
• Analyze support contact patterns and customer friction points to inform the design of automated, self-service solutions
• Investigate and resolve production issues, performing root-cause analysis and driving fixes
• Contribute to operational excellence including CI/CD pipelines, monitoring, alarming, runbooks, and on-call rotations
• Identify opportunities to reduce technical debt and improve efficiency through automation and AI

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level