Software Development Engineer IV, Microsoft Dynamics 365

Premera Blue Cross • Mountlake Terrace, WA

82d • $131,900 - $224,200

About The Position

As a Software Development Engineer IV, you will perform a pivotal role in ensuring the success of enterprise software development projects by providing technical leadership, team guidance, and oversight to our development teams. This role requires a combination of technical expertise, communication skills, leadership abilities, and the capability to monitor project outcomes and make data-driven decisions to enhance the delivery of software. This is a hybrid role located on our campus in Mountlake Terrace, Washington.

Requirements

• Bachelor’s Degree in Computer Science or Information Systems.
• 8 years of software development experience, knowledge of software development lifecycle, and skills to utilize one or more programming languages.
• 5+ years of any D365 experience.
• Proficient in Dataverse, Power Apps, Power Automate, Power BI, and Dynamics 365 SDK.
• Experience with Azure services such as Azure Functions, Azure ADF, Azure APIM, and Logic Apps to extend and integrate D365 capabilities.
• Experience with data surfacing strategies like PCF, custom pages, and virtual entities.
• Strong understanding of CRM user experience and designing for front-line support teams.
• Ability to work cross-functionally in agile or hybrid project environments.
• Exposure to cloud solutions.
• Previous experience in an agile environment.

Nice To Haves

• 5+ years of experience as a Dynamics 365/Power Platform Engineer, with a focus on customer service.
• Familiarity with telephony integrations (preferably Genesys Cloud CX).
• Knowledge of Azure Services such as Azure Service Bus, Azure Fabrics, and Synapses to extend and integrate Dynamics 365 capabilities.
• Familiarity with Azure OpenAI, RAG architecture, or other AI-enhanced CRM tools.
• Knowledge of license tiers and optimization (e.g., Enterprise vs. Professional).
• Experience using and creating automated test tools.
• Experience in the healthcare industry or a highly regulated environment.

Responsibilities

• Design, build, and maintain CRM capabilities in Microsoft Dynamics 365 customer service (Canvas Apps, model-driven apps, Power Automate).
• Support integrations with telephony platforms (e.g., Genesys), Facets, and other internal systems to move toward a single-pane-of-glass experience.
• Build and maintain plug-ins, custom workflows, Power Platform components, and data integrations via Dataverse and external APIs.
• Optimize performance, usability, and automation for CSR call, chat, and email flows.
• Enable AI-driven experiences through virtual agents, case summarization, and intelligent routing.
• Monitor, troubleshoot, and improve reliability and adoption of D365 features.
• Confer with stakeholders and IT leaders to understand business problems or improvement opportunities and identify software solutions.
• Analyze moderate risk business needs to determine solutions.
• Design solutions on various platforms by studying requirements and information needs.
• Translate moderately complex system requirements into code using multiple programming languages and/or tools.
• Develop and modify code and system set-up based on program specifications.
• Apply CICD (Continuous Integration/Continuous Deployment).
• Perform testing using both unit testing and test automation and document test results.
• Participate in testing associated with cross-functional project team efforts.
• Produce appropriate technical documentation and notifications for changes to production systems or fixes to production problems.
• Create SDLC (Software Development Lifecycle) artifacts.
• Analyze and resolve moderate risk production problems related to assigned applications.
• Support project initiatives collaborating with the rest of the design team ensuring that development milestones and deadlines are met.
• Begin to provide feedback to peers on designs.
• Provide input to standardization of IT processes and ensure application of IT standard processes and requirements.
• Participate in continuing education opportunities and proactively improve your level of knowledge about Premera’s business and relevant technologies.

Benefits

• Medical, vision, and dental coverage with low employee premiums.
• Voluntary benefit offerings, including pet insurance for paw parents.
• Life and disability insurance.
• Retirement programs, including a 401K employer match and a pension plan that is vested after 3 years of service.
• Wellness incentives with a wide range of mental well-being resources for you and your dependents.
• Generous paid time off to reenergize.
• Tuition assistance for both undergraduate and graduate degrees.
• Employee recognition program to celebrate anniversaries, team accomplishments, and more.
• On-campus model provides flexibility to create your own routine with access to on-site resources.
• Commuter perks make your trip to work less impactful on the environment and your wallet.
• Free convenient on-site parking.
• Subsidized on-campus cafes.
• Engaging on-site activities such as health and wellness events.
• Complementary fitness & well-being center offering both in-person and virtual workouts.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees