Software Development Engineer, Customer Service Technology

Amazon.com, Inc. • Seattle, WA

26d

About The Position

Join the Customer Service Knowledge team at Amazon where you'll help build the single source of truth for content and policies that power customer experiences across self-service and human-assisted channels. You'll collaborate with experienced cross-disciplinary teams to design and build innovative technologies that generate accurate, consistent, and personalized content at incredible scale. As a builder on our team, you'll develop distributed systems that are scalable, fault-tolerant, and easy to manage, while solving broadly defined problems that impact millions of customers worldwide. Working in our agile environment, you'll create solutions that run predictions on distributed systems, build innovative storage and query capabilities, and help lead fundamental industry changes. We're looking for someone who can support system development, influence across organizations, and develop a deep understanding of architecture to ensure we're making the right technological choices for our knowledge management systems. This role sits within the Customer Service Tech Team on the CS Knowledge team. Our vision is a world where customer and associate-facing CS content is always relevant, accurate, complete, and fresh, served-up effectively across all channels. We're shifting the paradigm for content creation and maintenance, moving from an output-driven approach based on static content types to a trusted set of artifacts about Amazon products, services, and policies that generate accurate, consistent, and personalized content in any form. Join our team to help build the foundation that powers customer service experiences across Amazon.

Requirements

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• 1+ years of software development engineer or related occupational experience
• 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
• 1+ years of Object Oriented Design experience
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
• Experience programming with at least one software programming language

Nice To Haves

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's degree in computer science or equivalent

Responsibilities

• Design and build distributed storage, index, and query systems that are scalable, fault-tolerant, low cost, and easy to manage/use
• Collaborate with cross-disciplinary teams to conceive, design, and bring innovative knowledge management products to market
• Create solutions to run predictions on distributed systems with exposure to technologies at incredible scale and speed
• Write clean, maintainable code that follows Amazon's Code Bar standards while actively participating in code reviews
• Participate in the full software development lifecycle including scoping, design, testing, documentation, deployment, and operational support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: General Merchandise Retailers
• Number of Employees: 5,001-10,000 employees