Software Development Analyst 1/2 - Secret

Northrop Grumman•Melbourne, FL

About The Position

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman's Enterprise Services organization is seeking a Software Development Analyst at its Melbourne, FL, Palmdale, CA or Roy, UT location. The selected candidate supports, maintains, and/or resolves incidents on enterprise-wide Product Lifecycle Management systems and/or applications software. Involved in supervised planning of system maintenance and upgrade deployments as well as responsible for meeting software compliance standards. Provides operational end user support, guidance, and incident management to agreed service levels. Performs or supports testing and maintenance of system corrections as well as creating and maintaining internal knowledge base documentation. Responsibilities include providing IT-focused end-user support in areas of best practice development, operations support, and problem resolution for the engineering community and serving as a Subject Matter Expert in Siemens products including Teamcenter Unified. This includes addressing end-user incidents and requests for assistance within agreed service level guidance in support of business and IT priorities. This person should be able to work independently as well as collaborate across functional teams to accomplish program goals.

Requirements

Strong analytical and problem-solving skills
Excellent written and verbal English communication skills.
Work effectively within teams where other team members may be located throughout the country and influencing others to action who are not direct reports.
Bachelor's Degree in STEM or 4 years of experience in lieu of education
Familiarity with Systems Software support, development and maintenance
Experience with supporting applications
Experience with desktop, end-user support and incident resolution
An active DOD Secret Security Clearance with the ability to obtain and maintain an SAP
Ability to obtain a Security+ certification within 1 year
Bachelor's Degree in STEM and at least 2 years of experience or 6 years of experience in lieu of education

Nice To Haves

Previous experience supporting IT operations in a classified environment
Experience with Teamcenter Aerospace & Defense
Knowledge of Teamcenter 4-Tier, 2-Tier, or web architecture end-user support and incident resolution
Current Security+ Certification

Responsibilities

End-user support of TeamCenter PLM software including, but not limited to TcU, Multi-CAD Data Management, Integrations, ProductData/Change Management/Document Management, Account Management, and Workflows in production environments.
Under supervision will perform root cause analysis, debugging problems with the Teamcenter environment, and then work with the appropriate technical teams to develop, test, and implement fixes to prevent recurrence.
Monitor, address, and resolve Teamcenter production environment incidents, service requests, workflows, client install packages, etc., collaboratively with the PLM development and administration teams.
Document all aspects of system support such that knowledge is readily shared among all those tasked with supporting Teamcenter.
Support system integration testing with business users as necessary.
Provide demos to users as and when required.
Under supervision will support business readiness and change management activities prior to go-live and in production.