Software Developer – Senior Level (ServiceNow ITSM)

VivSoft Technologies • Arlington, VA

1d

About The Position

The Senior Software Developer (ServiceNow ITSM) provides expert-level design, configuration, and customization of IT Service Management (ITSM) workflows for the Army National Guard (ARNG). This role supports 24/7/365 NOC and SOC operations by implementing ITIL-aligned processes for Incident, Problem, Change, and Request Management. The developer builds advanced automations, routing logic, SLA tracking, and Service Catalog capabilities to enhance enterprise service delivery. As a senior technical contributor, this position leads major technology assignments, supports cross-team initiatives, and may supervise junior developers.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
• 8+ years of enterprise IT experience with hands-on software development responsibilities.
• Strong expertise configuring ServiceNow ITSM modules and related workflows.
• Proficiency in JavaScript, ServiceNow scripting, Flow Designer, and catalog development.
• Deep understanding of ITIL processes, SLAs, and operational requirements for NOC/SOC environments.
• Experience designing automated workflows, routing logic, and platform customizations.
• Ability to lead complex solution development efforts and support cross-team initiatives.
• Strong communication, troubleshooting, and documentation skills.
• Required Certifications: CSA and CAD.

Nice To Haves

• ServiceNow CIS‑ITSM certification.
• Experience integrating ServiceNow with external systems via REST APIs.
• Familiarity with secure coding practices and DoD development standards.
• Knowledge of enterprise ITSM, monitoring, and operations environments.
• Experience mentoring junior developers or leading small technical teams.

Responsibilities

• Develop and configure ServiceNow ITSM workflows for Incident, Problem, Change, and Request Management.
• Implement ITIL‑aligned processes supporting 24/7/365 NOC and SOC operational requirements.
• Build automated routing, escalation rules, notifications, and SLA tracking mechanisms.
• Design and configure Service Catalog items, fulfillment workflows, and approval processes.
• Lead major technical initiatives, serving as an expert across multiple project assignments.
• Conduct code reviews, perform unit testing, and ensure development best practices.
• Collaborate with stakeholders to validate requirements and deliver scalable ServiceNow solutions.
• May supervise junior developers and provide technical mentorship.

Benefits

• Comprehensive Medical, Dental, and Visions Plans
• Life Insurance
• Paid Time Off (Flexible/Combined PTO, Bereavement Leave, 11 Company Paid Holidays)
• 401K Retirement Plan with employer match
• Professional Development Training Reimbursement
• Flexible/remote work schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level