Software Developer (Provisioning)

NISC•Cedar Rapids, IA

8h•Hybrid

About The Position

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. Summary: Implementing NISC’s Provisioning application – this provides provisioning and auditing capabilities from NISC to various telephone switches, television head ends, access software, and other third-party software applications. This position will work with the member/customer to effectively implement the applications. This includes working with a project manager to manage project timelines, communicating with internal and external individuals of project expectations, and configuring the application via creating or modifying the necessary interface code and applications options. It also includes analyzing the data from the member/customer’s current system to ensure that it is properly converted into the NISC software. Work Schedule: Hybrid (after an initial training period) from either of these office locations: Cedar Rapids, IA Mandan, ND Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose

Requirements

Strong customer orientation
Basic knowledge of Linux and Microsoft Windows
Excellent research and problem-solving skills with a strong attention to detail
Excellent verbal and written interpersonal and communication skills
Familiarity with Java
Ability to organize and prioritize
Ability to work independently, as well as in a team environment
Ability to interact in a positive manner with internal and external contacts
Basic programming skills required
Familiarity with programming concepts such as expect4j, XML, SOAP, REST, etc.
Familiarity with Application Programming Interfaces (API)
Familiarity with .XSLT scripting and/or AWK scripting
Commitment to NISC’s Statement of Shared Values

Responsibilities

Performs basic research, design and development of software systems
Utilizes NISC best practice for specific existing device implementations
Works with Members on pre-sales calls to confirm standard implementation requirements
Researches, analyzes, and resolves basic to moderately complex software maintenance
Provides superior customer support to internal and external customers in all encounters
Participate in discussions involving software design
Participate in code reviews; utilizes code reviews to improve quality of code
Identify gaps in features and functionality in software and oversee resolution
Follows all established software implementation methodologies and procedures
Performs quality testing as it relates to system integration dependent on the tasks assigned
Prepare and complete implementation documents
Assists customers in all aspects of implementation including troubleshooting, training, and on-going support
Reviews and prioritizes assigned change requests
Other duties as assigned
Commitment to NISC’s Statement of Shared Values