Software Developer Lead ( Infrastructure)

PNC•Strongsville, OH

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Developer Lead (Infrastructure) within PNC's DNA Tech Enterprise Data Analytics organization, you will be based in Pittsburgh PA, Strongsville OH, Dallas TX, or Birmingham, AL. We are seeking an Software Developer Lead (Infrastructure) to provide operational leadership and hands-on support for critical production applications within our Site Reliability Center (SRC) / Run the Bank environment. This role is not a software development position. It is an infrastructure administration and production operations role focused on application stability, reliability, upgrades, and vendor coordination. The Technical Lead will own application operations, manage vendor relationships, lead incident and problem resolution efforts, and act as a customer-facing technical expert. The role requires strong Linux and infrastructure knowledge, excellent communication skills, and the ability to translate technical issues into clear messages for leadership. This role creates and leads the technical design and development of software solutions. It proposes and designs software solutions to address complex business needs. It prepares technical and procedural documentation required. It facilitates complex problem resolution. It provides technical guidance and support to colleagues. It reviews coding, testing, and documentation of software. It applies modern principles, methodologies and tools to advance business initiatives and capabilities. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be Customer Focused and Managing Risk.

Requirements

Linux (RHEL 8/9)
Kubernetes
GIT
Shell Scripting
ServiceNow
SAS Grid 9.4 M8 (Installation, Configuration, Upgrade, Troubleshooting, License renewal and Migration)
Qualtrics, administration and migrations to it
IBM Spectrum Scale (Install, Configure and Upgrade)
Strong Linux and infrastructure knowledge
Excellent communication skills
Ability to translate technical issues into clear messages for leadership
University / college degree, with 3+ years of relevant / direct industry experience
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered

Nice To Haves

Application Development
Business Management
Customer Solutions
Design
Group Problem Solving
Process Improvements
Release Management
Software Solutions
User Experience (UX) Design

Responsibilities

Provide operational leadership and hands-on support for critical production applications within our Site Reliability Center (SRC) / Run the Bank environment.
Own application operations.
Manage vendor relationships.
Lead incident and problem resolution efforts.
Act as a customer-facing technical expert.
Create and lead the technical design and development of software solutions.
Propose and design software solutions to address complex business needs.
Prepare technical and procedural documentation required.
Facilitate complex problem resolution.
Provide technical guidance and support to colleagues.
Review coding, testing, and documentation of software.
Apply modern principles, methodologies and tools to advance business initiatives and capabilities.

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level; and years of service