Software Customer Success Manager

Motorola Solutions•Washington, DC

1d•$90,000 - $100,000•Remote

About The Position

This role serves as a strategic partner to U.S. Federal Government Public Safety clients, ensuring they realize the full value of the APX NEXT and APX N-Line software portfolio. As a senior member of the team, the successful candidate will drive regional strategies, mentor peers, and bridge the gap between complex software solutions and mission-critical agency outcomes.

Requirements

7+ years of experience in customer advocacy, project management, or public safety, including 2+ years managing enterprise-level accounts.
Communication & Presence: Demonstrate strong executive presence and the ability to present complex data-driven insights to high-level stakeholders.
Adaptability: Ability to travel 35% or more and thrive in high-stakes environments while maintaining ownership of portfolio-wide outcomes.
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
High School diploma, Technical Certificate, Bachelor's degree, or 5+ years of experience in one of the following areas: Customer Advocacy, Sales, Engineering, Public Safety, or Project Management.
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.
Must be able to obtain a background clearance as required by our government customers.

Responsibilities

Strategic Partnership: Act as the primary advocate for Federal agencies, aligning software capabilities with their operational goals to ensure full product adoption and documented success.
Relationship Management: Cultivate trust-based relationships with technical and command leadership to maximize customer sentiment, retention, and referenceability.
Operational Excellence: Lead cross-functional internal teams—including Sales, Support, and Onboarding—to resolve client challenges quickly and minimize churn.
Portfolio Leadership: Manage a regional book of business with a focus on annual recurring revenue, account expansion, and identifying process improvements.
Technical Advocacy: Translate public safety best practices into credible recommendations, helping agencies navigate integrations and workflow optimizations.