Software Consulting Engineer Technical Leader

Cisco Systems, Inc.•Research Triangle Park, NC

31d•Hybrid

About The Position

As a Software Consulting Technical Leader, you'll be a key player in diagnosing and resolving complex technical issues that arise between AppDynamics software and a wide variety of system environments. Your role goes beyond traditional support-you'll develop tools, educate teammates, and improve product stability while ensuring customers receive the highest level of technical guidance. This is an exciting opportunity to work with cutting-edge technologies and make a direct impact on customer satisfaction and product quality.

Requirements

Proficiency in Linux system administration (RHEL or CentOS preferred)
Hands-on experience with cloud environment and Kubernetes
Strong skills in writing and executing basic SQL queries
Skilled in identifying root causes by analyzing logs, thread dumps, and Wireshark captures

Nice To Haves

Strong communication and team collaboration skills
Prior experience in customer-facing
Ability to troubleshoot Java TLS, JVM internals, networking, and database issues
Ability to read and understand one programming language
Bash/Python scripting experience
Bachelor's degree in computer science, Engineering, or related field

Responsibilities

Identify, troubleshoot, and document complex interactions between AppDynamics software and underlying systems (OS, hardware, storage, networking, TLS, databases)
Provide customers with guidance on sizing and configuration best practices for AppDynamics platform components
Respond to customer inquiries regarding installation, configuration, and operation of AppDynamics products
Build and enhance internal tools to automate support processes and increase efficiency
Mentor team members to reduce technical gaps and lead escalations requiring senior expertise
Perform root cause analysis, collaborate with development to report bugs, and lead efforts to enhance product quality and reduce recurring issues

Benefits

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.
Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.