Software Configuration Specialist

ClickPoint Software•Scottsdale, AZ

22h•Onsite

About The Position

ClickPoint Software seeks a software configuration specialist. We are looking for a collaborative, self-directed learner with a penchant for problem-solving and software configuration that shows up to work daily with a positive attitude. This opening is an onsite position; at this time, we are not hiring for a remote position. We are a growing software as a service and technology company. We are looking for high performers that will exceed expectations in return for a positive environment and above-average compensation. We want proven individuals and aspiring leaders who will impact the company in a positive and transformative way. At ClickPoint, we also like to collaborate with our customers. We provide exceptional service to make sure our customers are happy. We do not screen client calls; we love hearing from them and helping them. ClickPoint isn’t for everybody. If you hate collaborating, if spending hours with customers annoys you, then we are probably not for you. But if you like to help customers solve complex technical problems, please apply. Candidates must love a challenge, taking on multiple tasks, and a fast-paced environment. Candidates can prove their value quickly by learning existing software solutions, looking at ways to improve processes, and taking action to execute.

Requirements

Excellent interpersonal, written, and oral communication skills
Customer Service
Verbal Communication
Written Communication
Teamwork and Mentoring
Relationship Building
Organizational Awareness
Problem Solving
Prioritization

Nice To Haves

Leadership position or management experience a plus
Project management experience a plus

Responsibilities

Configuration of our proprietary software to meet our customer's needs as well as suggesting best practices
Requires a deep understanding of the technical underpinnings of our software solutions and a high degree of mechanical interest
Respond to the department’s needs by collecting information, analyzing, and problem-solving for customers.
Proactively communicate necessary details to cross-functional team members to ensure task completion.
Shepherd open issues and action items to ensure timely resolution.
Consult with technology teams to draft functional requirements per contract and client expectations.
Coordination with the development team on issue resolution and custom project quoting
Ability to work with the software development and quality assurance team to manage the QA process for customer customizations
Ability to work with the management team to implement best practices
Ability to quickly learn and navigate through various software solutions
Experience with Jira or similar task and issue management solution
Software business requirements documentation
Strong work ethic and a self-starter, able to work effectively in a fast-paced environment
Ability to make complex decisions quickly and decisively
Strong customer service skills and working with customers toward goals