Software Asset Management Analyst

Sumitomo Mitsui Banking • Charlotte, NC

76d • $153,000 - $196,000 • Hybrid

About The Position

The Software Asset Management (SAM) VP is a key individual contributor responsible for ensuring enterprise-wide software license compliance and optimizing software asset utilization. This role involves conducting in-depth analyses of software usage and contractual entitlements, producing Effective License Position (ELP) reports using ServiceNow SAM Pro, and driving remediation efforts to maintain compliance. The SAM VP will also serve as a strategic liaison between internal Software Owners and the IT Asset Management (ITAM) team, supporting software lifecycle activities including contract renewals, end-of-life (EOL) identification, and associated remediation planning. Success in this role requires strong analytical skills, attention to detail, and the ability to collaborate across technical and business teams to ensure software assets are managed efficiently and in alignment with organizational goals.

Requirements

• Bachelor's degree in Information Technology, Business Administration, or a related field (or equivalent experience).
• 7+ years of experience in Software Asset Management or IT Asset Management.
• Proven experience managing vendor relationships and working with major software publishers such as Microsoft, IBM, Oracle, OpenText, SAP, VMware, Citrix, Red Hat, and Adobe.
• Strong understanding of the software lifecycle from licensing and procurement to deployment and decommissioning.
• In-depth knowledge of software license entitlements, EULAs, and use rights for complex agreements.
• Demonstrated ability to develop strategies for rationalizing and optimizing license entitlements across the enterprise.
• Deep understanding of ServiceNow SAM Pro, including configuration and reporting.
• Excellent analytical, problem-solving, and communication skills.
• Self-motivated with a willingness to learn and grow in a structured environment.

Nice To Haves

• Professional certifications such as CSAM, CITAM, CHAMP, or CAMSE are a plus.
• Knowledge of banking industry and/or applicable laws and regulatory requirements related to IT Asset Management.
• Experience with Software Asset Management tools, preferably ServiceNow SAM PRO.
• Experience with ServiceNow platform (Service Request, Contract and SAM functions).
• FinOps Certification.
• Exposure to leveraging AI capabilities within the Software Asset Management framework.

Responsibilities

• Establish Effective License Position (ELP) by comparing entitlements with software usage data for in-scope publishers.
• Analyze reconciliation reports to identify and address non-compliant software installations.
• Manage remediation activities for non-compliant software to ensure ongoing compliance.
• Collect and report on the effectiveness of SAM processes and identify opportunities for improvement.
• Configure and maintain ServiceNow SAM Pro, including software models, DMAP updates, and creation of custom license metrics.
• Capture usage screenshots and configure custom metrics to support accurate license tracking.
• Onboard new software purchase entitlements into ServiceNow SAM Pro.
• Perform Software Catalog Management by maintaining accurate software model data for authorized software.
• Process new software requests, determining if existing entitlements can be allocated before initiating procurement.
• Update software model lifecycle data to reflect status (e.g., active, end-of-life).
• Analyze software usage reports to identify underutilized applications.
• Establish removal rules for infrequently used software to optimize license usage and reduce costs.
• Manage software contract renewals within ServiceNow, ensuring timely and accurate updates.
• Support end-of-life identification and remediation planning for software assets.
• Partner with Software Owners and ITAM stakeholders to align software lifecycle activities with business needs.
• Identify and document requirements to enhance SAM processes and workflows.
• Contribute to continuous improvement initiatives across software asset management practices.

Benefits

• Competitive salary range between $153,000.00 and $196,000.00.
• Annual discretionary incentive award.
• Comprehensive benefits portfolio.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees