Software Asset Administrator Intern
About The Position
Leidos CIO Services has an exciting new opportunity for a Software Asset Administrator Intern, supporting the IT Asset Management (ITAM) team. The Software Asset Administrator Intern will support maintaining accurate software entitlement records, assisting with compliance tracking, and supporting day-to-day software lifecycle operations. This role ensures software licenses are properly recorded, allocated, reconciled, and documented in accordance with organizational policies and licensing agreements. You will play a vital role in maintaining compliance, mitigating risks, and optimizing software usage, while also contributing to cost-saving initiatives. Key Responsibilities: Assist with closing the backlog of software request tickets by reviewing requests, validating entitlements, and supporting fulfillment workflows Add and maintain publisher records within ServiceNow SAM Pro entitlements to ensure accurate license tracking Perform software catalog and product model clean-up activities to improve data quality and normalization accuracy Support End-of-Life (EOL) and End-of-Support (EOS) remediation efforts by identifying impacted software and assisting with tracking and documentation Identify low-usage or unused software installations to support reclamation and cost optimization initiatives Execute software reclamation activities, including documentation updates and license reallocation tracking Assist with maintaining accurate entitlement and license records within ServiceNow Support reporting efforts related to software usage, reclamation, and compliance Participate in team meetings and document assigned action items Assist with maintaining documentation repositories and updating work instructions as needed Learning Opportunities: Hands-on exposure to ServiceNow SAM Pro Introduction to software license lifecycle management Experience supporting compliance and cost optimization initiatives Practical understanding of software normalization, entitlements, and reclamation processes Exposure to enterprise IT governance and asset management best practices
Requirements
- Currently pursuing a Bachelor’s degree in Information Technology, Business, Cybersecurity, Data Analytics, Supply Chain Engineering or related field
- US citizenship required
- Strong attention to detail and data accuracy
- Basic proficiency in Microsoft Excel and other Microsoft Office tools
- Strong organizational and time management skills
- Ability to follow documented processes and procedures
- Strong written and verbal communication skills
- Interest in IT systems, data management, or asset governance
Nice To Haves
- Familiarity with ServiceNow or similar IT service management tools
- Basic understanding of software licensing concepts
- Interest in IT Asset Management (ITAM) or Software Asset Management (SAM)
Responsibilities
- Assist with closing the backlog of software request tickets by reviewing requests, validating entitlements, and supporting fulfillment workflows
- Add and maintain publisher records within ServiceNow SAM Pro entitlements to ensure accurate license tracking
- Perform software catalog and product model clean-up activities to improve data quality and normalization accuracy
- Support End-of-Life (EOL) and End-of-Support (EOS) remediation efforts by identifying impacted software and assisting with tracking and documentation
- Identify low-usage or unused software installations to support reclamation and cost optimization initiatives
- Execute software reclamation activities, including documentation updates and license reallocation tracking
- Assist with maintaining accurate entitlement and license records within ServiceNow
- Support reporting efforts related to software usage, reclamation, and compliance
- Participate in team meetings and document assigned action items
- Assist with maintaining documentation repositories and updating work instructions as needed
Benefits
- Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.
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What This Job Offers
Career Level
Intern
