Software Application Support Engineer, Retail & Marcom Engineering

Apple • Sunnyvale, CA

5h

About The Position

In the role of Software Support Engineer, you will play an integral part in
Marcom’s internal tools, by troubleshooting and communicating with the users and
stakeholders. In this role, you will be responsible for creating, reviewing, and
modifying documentation corresponding to the applications’ usage, replying to
users’ questions, and communicating with the development team to provide
solutions. As a member of the support engineering team, you will take an active
role in the definition and evolution of standard practices and procedures.

Requirements

• 5+ years of relevant work experience
• Proven problem-solving ability and experience identifying root causes from diverse data sources (logs, telemetry, customer feedback)
• Basic coding knowledge of the Ruby on Rails framework
• Proven knowledge of MySQL and Postgres databases

Nice To Haves

• Bachelor’s degree in Computer Science/technical degree
• Excellent follow-through, organizational ability, and flexibility in a dynamic, demanding environment
• Strong desire to work in a fast-paced environment with multiple releases a week
• Excellent analytical and problem-solving skills
• Firm understanding of security best practices and vulnerabilities
• Experience with monitoring tools (e.g., Splunk)

Responsibilities

• troubleshooting
• communicating with the users and stakeholders
• creating, reviewing, and modifying documentation corresponding to the applications’ usage
• replying to users’ questions
• communicating with the development team to provide solutions
• take an active role in the definition and evolution of standard practices and procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level