Software Application Specialist Law Enforcement, Services

Hexagon • Madison, WI

44d • Remote

About The Position

As an Application Specialist, you will use your experience to help adapt our agencies business processes to the newly installed solutions. This results-driven professional will be responsible for helping agencies prioritize and adapt their needs within a given timetable. Primarily, you will aid in the installation, training, and adapting our product suite during the implementation timeline and manage the day-to-day tasks to keep the customer to the configuration timeline. Hexagon is the global leader in enterprise software, empowering organizations to build a safer, more sustainable and efficient future. We transform complex data into actionable insights that drive smarter decisions, modernize operations and accelerate digital maturity across industries that matter most - public safety, defense, transportation, government, industrial facilities and physical security. Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,800 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com. Why work for Hexagon? At Hexagon, if you can see it, you can do it. Hexagon puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world. In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with. Everyone is welcome At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome-as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.

Requirements

• A bachelor's degree in computer science or related field or commensurate, documented experience in a role with similar responsibilities.
• Excellent communication and critical thinking skills.
• Good organizational skills and detail-oriented mindset.

Nice To Haves

• MSSQL or Oracle database and scripting knowledge and experience is preferred but not required.
• SSRS Report writing knowledge and experience is preferred but not required.
• Microsoft Power BI knowledge and experience is preferred but not required.
• Experience in public safety workflows and software preferred but not required.

Responsibilities

• Implementation, configuration, and training of core software
• Setting of goals and expectations for configuration timelines with our customers
• Tracking and reporting on actual progress made by customers to the internal project group
• Working with software developers and project support teams
• Meeting with system users to understand common workflows and scope
• Helping agencies to meet needs with out of the box solutions
• Communicating findings to technical and non-technical colleagues
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Number of Employees: 5,001-10,000 employees