Software Application Program Manager -Information Technology

Thayer Infrastructure Services (TIS) and its affiliated companies•Pataskala, OH

26d

About The Position

The Software Application Program Manager will provide technical assistance and troubleshooting for software applications, ensuring users can effectively utilize the tools they rely on. The Application Program Manager will diagnose and resolve software issues, document solutions, and often serve as a bridge between end-users and the software owners. They will also handle complex issues, mentor team members, and identify opportunities for process improvement. The Software Application Program Manager must have excellent communication skills and experience in strategic planning. Ability to understand business priorities and contribute to strategic projects is expected. The Manager will handle moderate to complex projects and issues identified by the business and assigned by Information Technology leadership.

Requirements

Degree Management Information Systems or Business Administration or related field
3 plus years of experience in a Software Application Program Manager or similar role
Experience working in a team-oriented, collaborative environment
Excellent communication and negotiation skills
Strong understanding of computer hardware and software.
Familiarity with common operating systems and software applications.
Experience with troubleshooting and problem-solving techniques.
Ability to learn new technologies quickly.

Nice To Haves

ERP certification a plus, example NetSuite
Construction Software certification a plus, example Procore

Responsibilities

Diagnose and resolve software issues reported by users.
Identify the root cause of problems and implement effective solutions.
Document solutions and procedures for future reference.
Provide technical assistance to users via phone, email, or chat.
Guide users on how to use software applications and systems.
Educate users on best practices and troubleshooting techniques.
Communicate effectively with users, developers, and other IT staff.
Escalate complex issues to higher-level support.
Collaborate with cross-functional teams to ensure smooth software operation.
Maintain accurate records of user issues, solutions, and troubleshooting steps.
Contribute to the development of knowledge base articles and FAQs.
Assist in the testing of new software releases and updates.
Monitor software performance and identify areas for improvement.
Help implement software patches and updates.
Provide training to users on new software features and functionalities.
Assist with the development and implementation of new software solutions.
Stay up-to-date with the latest software technologies and best practices.
Create and maintain project work schedules, track internal and external customer requirements, and translate customer requests into project deliverables