Software Application Engineer

Seasats • San Diego, CA

114d • $115,000 - $145,000

About The Position

At Seasats, we're building the future of autonomous ocean vehicles. Our customers have missions around the globe and rely on us not just for great software, but for responsive support, insightful troubleshooting, and help seamlessly integrating our vehicles with their systems. We’re looking for a Software Application Engineer with strong Python skills, a customer-focused mindset, and a knack for tackling tough troubleshooting issues. If you're excited to help our customers explore the boundaries of what these vehicles can do, this is a chance to make a big impact in a fast-evolving field.

Requirements

• At least 2 years of technical professional experience.
• Excellent communication skills and enthusiasm for working directly with customers.
• A strong proficiency in Python.
• Proven troubleshooting skills and ability to methodically isolate and resolve issues.
• Experience with basic networking (IP addresses, subnets, DNS, and routing).
• Solid technical writing skills, and the motivation to generate new customer support documentation.

Nice To Haves

• Experience in a technical customer support role.
• Familiarity with Linux (command line usage, bash scripting, SSH, SCP, light Linux administration).
• Experience with hardware/software integration projects and embedded environments.
• Familiarity with common data protocols like RS-485, RS-232, CAN, Ethernet (TCP/UDP).

Responsibilities

• Act as a technical point of contact for customers: answer questions, provide support, and guide them through setup, usage, and troubleshooting.
• Debug and resolve issues in real-world deployments.
• Aid customers with new payload and feature integration projects.
• Collaborate with internal engineering teams to reproduce customer issues, identify root causes, and drive improvements and fixes.
• Develop and maintain customer-facing Python utility applications and tools.
• Generate and update documentation for internal and external users.

Benefits

• Stock options
• Competitive insurance (including a 99% employer-covered Gold HMO plan or other options)
• 401k matching up to 4% of salary
• Four free lunches per week
• An employee activity fund
• A pet-friendly office
• Unlimited/Flex PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees