Software and Applications Manager

OrthoCarolina•Charlotte, NC

2d•Hybrid

About The Position

The Manager of the Software & Applications Team plays a critical leadership role in ensuring the organization’s software ecosystem remains reliable, secure, and aligned with business goals. This individual is responsible for overseeing the support, maintenance, and evolution of enterprise applications, with a strong focus on operational excellence, user experience, and continuous improvement. This role also serves as a senior escalation point for application-related issues and leads efforts to improve documentation, support processes, and overall system performance. This role is eligible for hybrid work. At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-us We have an opportunity for a Software and Applications Manager in Information Services The Manager of the Software & Applications Team plays a critical leadership role in ensuring the organization’s software ecosystem remains reliable, secure, and aligned with business goals. This individual is responsible for overseeing the support, maintenance, and evolution of enterprise applications, with a strong focus on operational excellence, user experience, and continuous improvement. This role also serves as a senior escalation point for application-related issues and leads efforts to improve documentation, support processes, and overall system performance.

Requirements

Experience with software development and application related technologies
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong written and documentation skills.
Able to develop and interpret technical and application documentation for training and end-user procedures.
Continuously monitors industry trends
Travel between locations as required
Ability to work on call rotation schedule, including nights and weekends.
Bachelor’s degree or 5 years of relevant experience required.
Minimum of 5 years working in a technology field, with progressive responsibilities.
Detailed understanding of HIPAA Security Rule, HITECH and a HITRUST/SOC operating environment (or equivalent)

Responsibilities

Technology Strategy & Optimization Analyze emerging technology trends (e.g., AI/ML, low-code platforms, SaaS ecosystems) to identify opportunities for business and workflow optimization.
Align application strategies with enterprise architecture and long-term digital transformation goals.
Guide the team through complex troubleshooting, implements preventative strategies, and identifies opportunities to optimize workflows through technology.
Support & Lifecycle Management Oversee the testing, implementation, and upgrades of software applications across the organization.
Ensure application performance, stability, and scalability through ongoing monitoring and optimization.
Technical Expertise & Leadership Serve as an escalation point for complex application and software-related issues.
Maintain deep technical understanding of enterprise software systems, including integrations, configurations, and interdependencies.
Provide and oversee tiered support with clear escalation pathways and service-level accountability.
Process Improvement & Documentation Lead the documentation of recurring issues, fixes, FAQs, and best practices to enhance institutional knowledge and reduce ticket volume.