Social Worker

Yemeni American Merchant's Association•New York, NY

just now•Hybrid

About The Position

YAMA is seeking a dedicated and community-centered Social Worker to provide direct services to community members from our Bronx headquarters and in the field. The Social Worker will assist individuals and families in accessing social services and public benefits, provide case management support, and ensure accurate tracking and documentation of all client cases. This role requires strong familiarity with NYC’s social service systems, particularly the NYC Human Resources Administration (HRA), and a commitment to serving immigrant communities.

Requirements

Bachelor’s degree in Social Work, Human Services, or a related field (Master’s degree preferred)
Demonstrated experience working with NYC social services and NYC Human Resources Administration (HRA)
Strong case management, organizational, and documentation skills
Ability to work both in an office setting and in the field
Commitment to serving immigrant and underserved communities
Excellent interpersonal and communication skills

Nice To Haves

Fluency in Arabic and English
Experience working in a community-based organization
Familiarity with benefits screening tools and case management databases

Responsibilities

Conduct intakes, assessments, and referrals for individuals and families seeking social services and public benefits
Assist clients with applications and recertifications for benefits including SNAP, Cash Assistance, Medicaid, One-Shot Deals, and other HRA-administered programs
Provide in-field support by accompanying clients to appointments at HRA offices, community agencies, and other service providers as needed
Deliver culturally and linguistically responsive services, working with interpretation support when necessary
Maintain detailed, accurate, and confidential case records for every client served
Track client progress, follow-ups, outcomes, and service referrals using YAMA’s case management systems
Ensure compliance with reporting requirements tied to funding sources
Prepare case summaries and program data for internal and external reporting
Serve as a knowledgeable resource on NYC social service systems, with a strong focus on HRA policies and procedures
Advocate on behalf of clients to resolve benefit issues, delays, denials, or compliance challenges
Stay up to date on changes in eligibility rules, documentation requirements, and city/state policies
Work closely with YAMA program staff to coordinate services and referrals
Build and maintain relationships with local service providers, legal partners, and government agencies
Participate in community outreach events, workshops, and information sessions as needed