Social Worker (Program Coordinator)

Department of Veterans Affairs•Hampton, VA

27d•Onsite

About The Position

The Social Work Caregiver Support Program Manager oversees service delivery and coordination of care activities for family caregivers who provide personal care services to eligible Veterans regardless of period of service. The CSP includes the Program of Comprehensive Assistance for Family Caregivers (PCAFC) and the Program of General Caregiver Support Services (PGCSS) at the VA Health Care System. The medical care, mental health, and psychosocial needs of Veterans receiving Caregiver Support Program services are complex, with an increased burden upon their caregivers, requiring a high degree administrative and clinical oversight, advanced technical consultation, creative problem solving and personal mastery skills. The incumbent provides the full range of supervisory duties which would include responsibility for assignment of work to be performed; performance evaluations; selection of staff, training of staff, and recommendation of awards, advancements, and when appropriate, disciplinary action. The Social Worker Program Coordinator should have at least two years in an area of specialized social work practice and must be independently licensed or certified by a state to practice at the advanced practice level. Establishes and maintains an ongoing education program for Veterans, caregivers, community agencies, students, and staff to facilitate understanding of clinical practice guidelines, mental health issues, readjustment issues and psychosocial issues facing caregivers. Develops and facilitates CSP-program focused direction, orientation, coaching, in-service training, staff development, and continuing education programs for VA facility staff and the community. Coordinates program implementation with multiple clinical services across all campus locations within the VA facility, including but not limited to: nursing; physical, occupational, and speech therapists; mental health and primary care providers. Subject matter expert (SME) to VA Facility leadership and staff for all CSP related issues and serves as a consultant to other VA professionals and administrators on program specific activities. The incumbent serves as a liaison to Veterans Integrated Service Network Program (VISN) CSP Program and the VA Central Office (VACO) Program. Serves as the VAMC POC for all inquiries and outreach requests regarding eligible PCAFC and PGCSS caregivers. Performs the administrative and personnel management function relative to staff supervised including personnel actions, clinical supervision, consultation, negotiation with other departments, and quality improvement. Responsible for monitoring performance measures at the local, VISN, and Central Office levels; providing responses to congressional inquiries; and briefings to providers, VA leadership, community organizations and other internal and external stakeholders. Develops policies and procedures for program operation, and prepares reports and statistics for facility, VISN, and national use. Responsible for all aspects of program staffing, work assignments, budget and treatment services. manages all aspects of the PCAFC and the PGCSS to ensure eligible caregivers have awareness and access to the national Caregiver Support Line (CSL), VHA's Peer Support Mentoring Program, self-care and resiliency building trainings (e.g. Building Better Caregivers), and personal care service skill development trainings (e.g., VHA Caregiver Core Curriculum) regardless of era of service.

Requirements

At least two years in an area of specialized social work practice
Must be independently licensed or certified by a state to practice at the advanced practice level

Responsibilities

Oversees service delivery and coordination of care activities for family caregivers
Provides administrative and clinical oversight
Provides advanced technical consultation
Provides creative problem solving
Provides personal mastery skills
Provides supervisory duties
Establishes and maintains an ongoing education program for Veterans, caregivers, community agencies, students, and staff
Develops and facilitates CSP-program focused direction, orientation, coaching, in-service training, staff development, and continuing education programs for VA facility staff and the community
Coordinates program implementation with multiple clinical services across all campus locations within the VA facility
Serves as subject matter expert (SME) to VA Facility leadership and staff for all CSP related issues
Serves as a consultant to other VA professionals and administrators on program specific activities
Serves as a liaison to Veterans Integrated Service Network Program (VISN) CSP Program and the VA Central Office (VACO) Program
Serves as the VAMC POC for all inquiries and outreach requests regarding eligible PCAFC and PGCSS caregivers
Performs the administrative and personnel management function relative to staff supervised
Responsible for monitoring performance measures at the local, VISN, and Central Office levels
Provides responses to congressional inquiries
Provides briefings to providers, VA leadership, community organizations and other internal and external stakeholders
Develops policies and procedures for program operation
Prepares reports and statistics for facility, VISN, and national use
Responsible for all aspects of program staffing, work assignments, budget and treatment services
Manages all aspects of the PCAFC and the PGCSS to ensure eligible caregivers have awareness and access to the national Caregiver Support Line (CSL), VHA's Peer Support Mentoring Program, self-care and resiliency building trainings (e.g. Building Better Caregivers), and personal care service skill development trainings (e.g., VHA Caregiver Core Curriculum) regardless of era of service

Benefits

Competitive salary and regular salary increases
37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

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