Social Worker MSW - Volunteer Coordinator

Heartland Hospice • Champaign, IL

1d

About The Position

We’re looking for a Hospice Social Worker (MSW) – Volunteer Coordinator to join our compassionate team. You’ll play a dual role: supporting the emotional and psychosocial needs of patients and families, while leading the volunteer program to ensure timely, personalized service. This role reports directly to the Executive Director or Administrator and offers the opportunity to make a difference both at the bedside and behind the scenes. As a Hospice Social Worker (MSW) – Volunteer Coordinator, You Will: • Perform psychosocial assessments, case management, education, and follow-up for hospice patients and families • Provide counseling, support, and crisis intervention to individuals and families navigating end-of-life issues • Address long-term care planning, advanced directives, and cultural/spiritual dynamics • Monitor and ensure a safe home environment for patients • Advocate for volunteer services and oversee the coordination and supervision of all volunteer activities • Assess requests for volunteer assistance and assign volunteers accordingly • Conduct volunteer training, maintain personnel files, and monitor visit documentation and compliance • Serve as the liaison between volunteers and the clinical care team

Requirements

• Master’s degree in Social Work from a CSWE-accredited institution
• Licensure as required by the state in which the hospice is located
• At least one year of experience in a healthcare and/or hospice setting (three to five years preferred)
• Deep understanding of the psychosocial dynamics of illness, loss, and death
• Compassionate and tactful when supporting patients and families facing terminal illness
• Ability to provide education, resources, and emotional support during times of high stress
• Comfortable supervising others and coordinating multi-person teams (volunteer or clinical)
• Organized and able to manage documentation, compliance, and volunteer engagement processes

Nice To Haves

• Hospice-specific experience as a Medical Social Worker
• Experience leading or developing volunteer programs
• Familiarity with EMR documentation systems and CMS regulations
• Previous work supporting interdisciplinary teams or case management
• Cultural competency in supporting diverse populations at end-of-life

Responsibilities

• Perform psychosocial assessments, case management, education, and follow-up for hospice patients and families
• Provide counseling, support, and crisis intervention to individuals and families navigating end-of-life issues
• Address long-term care planning, advanced directives, and cultural/spiritual dynamics
• Monitor and ensure a safe home environment for patients
• Advocate for volunteer services and oversee the coordination and supervision of all volunteer activities
• Assess requests for volunteer assistance and assign volunteers accordingly
• Conduct volunteer training, maintain personnel files, and monitor visit documentation and compliance
• Serve as the liaison between volunteers and the clinical care team

Benefits

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund
• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees