Social Worker II

TX-HHSC-DSHS-DFPS•El Paso, TX

About The Position

Under the direct supervision of Program Supervisor and overall Direction of the Program Manager, the Social Worker II performs highly advanced (senior-level) social services and case management work. Provides Case Management for Children and Pregnant Women (CPW) programs, Newborn Screening (NBS), Childhood Lead Poisoning Prevention Program (CLPP), Personal Care Services (PCS), Children’s Health Insurance Program (CHIP), Child Protective Services (CPS), and case management services for families in the Children with Special Health Care Services Program (CHSCN-SP). Assist families with the eligibility determination process for CSHCN-SP. Travels to conduct home visits. Completes intakes, Family Needs Assessments, Service Plans, and Follow-up Services to families on caseload. Links families to community Resources. Conducts comprehensive assessments to determine eligibility and need for PCS and Community First Choice (CFC). Conducts presentations and/or communicates program services, changes to consumer/public in a positive and accurate manner. Actively participates and advocates in Community Resource Coordination Groups (CRCG), case management coalitions and community organizations. Mains and enters relevant information into our reporting systems like the SHSS Task Reporting Qualtrics system and the CMIS database. Provides information and referral services. Completes administrative duties, special assignments, monthly report and work activities in a professional and timely manner. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgement. Works collaboratively with public health staff in the event of a regional or state disaster. Participates in the 24/7 emergency line when on rotation. Maintains confidentiality.

Requirements

Current Professional license to practice social work in the State of Texas, ie…LBSW, LMSW or LCSW Or Current license to practice as a registered nurse in the State of Texas.
Must possess a valid Class C Texas driver’s license, or equivalent license from another state.
Knowledge of Case Management principles and practices.
Knowledge of children’s programs, such as Medicaid, CSHCN, Case Management for Children & Pregnant Women, CPS/Foster Care, SSI, NBS, NBHS, Lead, Early Childhood Intervention (ECI), and CHIP.
Knowledge of quality assurance and technical assistance policies and procedures.
Knowledge of community resources on a local, state and national level.
Knowledge of the cultural and socioeconomic issues related to health and disabilities.
Skill in using computer software programs in word processing, spreadsheets, databases, electronic mail and Internet, specifically MS Word, PowerPoint, Excel, Access and Outlook.
Skill in compiling monthly reports, travel reports, and time activity reports.
Skill in conducting in-home family needs assessments and developing service plans.
Skill in providing presentations and trainings.
Skill in conflict resolution, mediation, and problem solving.
Ability to work effectively as a team member in an interdisciplinary setting.
Ability to interpret and apply program policies and procedures.
Ability to provide professional leadership.
Ability to maintain confidentiality.
Ability to plan work in an orderly manner to manage caseloads and meet deadlines.
Ability to provide training and technical assistance to professionals.
Ability to speak and write effectively and to address audiences in a professional manner.
Ability to provide own transportation to conduct work duties.
Ability to work under minimum supervision with considerable latitude for initiative and independent judgment.
Ability to follow DSHS Policies and Procedures and adhere to the DSHS Standards of Conduct and Work Rules.

Nice To Haves

Experience in Case Management principles and practices - 2 year preferred
Experience and good working knowledge of local resources-2 years preferred
Experience using effective organizational skills to meet deadlines- 2 years preferred
Experience in the use of computers and related equipment, including the use of Office Suite, spreadsheets, databases and presentation software required. -2 years required
Experience in oral and written communication- 2 years preferred

Responsibilities

Maintains case files Provides Specialized Social Work consultation and assessment to families of children who are medically fragile and other identified populations to determine Personal Care Services Eligibility.
Conducts Needs Assessments on all open Case Management cases and completes Individual Service Plans (ISP) with follow up assessments.
Conducts follow-up visits with families to determine if services have been rendered or are still needed.
May need to attend school meetings or group conferences for clients receiving case management.
Documents all relevant information properly and in a timely manner.
Maintains case files and enters family encounter information into an online database.
Collaborates with community groups, other regions, public health entities, and regional program staff.
Attends community events related to case management needs.
Provides presentations and information to stakeholders and other community members as needed.
Participates and collaborates with local, state and federal social service entities and others to promote efforts to service families with children who have health risks, conditions and special health care needs.
Attends trainings and seminars to obtain and further knowledge about resources in the community.
Responsible for reporting all SH&SS activities to meet regional program goals and objectives and reporting to Program Supervisor and/or Case Manager Coordinator.
Ensures that all case related, and community activities are properly documented in the appropriate database as determined by central office or regional needs.
Maintain and document all work events within the proper time frames.
Complete all corrective actions recommended after receiving the results of Quality Assurance files audited.
Maintain and update any documents completed during any QA audits.
Document all corrective actions by entering a communication log in CMIS.
Assists in mentoring new staff, and social worker interns.
Participate in peer review for regional quality assurance.
Employee actively participates and/or serves in a supporting role to meet the agency’s obligation for disaster response and/or recovery or Continuity of Operations (COOP) activation.
Performs other duties as assigned.
Other Duties as assigned include, programmatic processes for upcoming events and conferences.
Complete program tasks as needed.
Maintains an acceptable driving record, a valid class C Texas driver's license, and professional license.
Maintains working knowledge of Human Resources, Information Technology, Administrative Policy and Program Policy.
Reports time, labor and travel information in a timely manner.

Benefits

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS).

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