Social Worker I - Care Coordination - Full-Time (.9 FTE)

Mercy Cedar Rapids • Baltimore, MD

4d

About The Position

This position supports Mercy's philosophy of patient centered care by providing our patients and their families support and resources to manage the many psychosocial aspects of illness. A social worker works with patients and their identified support system to access the needed resources to cope with illness and life changes triggered by illness. This may include referral to needed community resources, assistance in applying for financial assistance programs or the provision of supportive counseling in coping with illness and the life changes resulting from illness.

Requirements

• Demonstrates critical thinking when assessing and assisting patients and their families in managing health care needs.
• Upholds the required legal standards for reporting situations, including child/dependent adult abuse, and domestic violence.
• Keyboarding and able to work with multiple computer software programs.
• Bachelor's degree is required, strongly prefer Bachelor's in Social Work. Bachelor's in a related area i.e. psychology, human services may be considered.
• Social Work licensure preferred
• Current and valid driver's license, own transportation and automobile insurance required.
• Iowa Dependent Adult Abuse/Iowa Child Abuse Mandatory Reporter training required. Employee must submit certification of completed training to Human Resources prior to start or transfer date.

Nice To Haves

• Social Work experience in a Health Care setting is preferred
• Behavioral Health Unit: CDAC (Certified Drug & Alcohol Counselor) certification preferred.

Responsibilities

• Ensure that all accurate and clinically relevant information is communicated with patients, their families and co-workers at hand offs and other times as needed.
• Take all measures necessary to ensure that the appropriate and involved parties have communicated necessary information in order to allow for the best possible patient outcome.
• Assesses patient/family social, emotional and economic factors through initial assessment and ongoing evaluation/assessment and reassessment.
• Serves as a resource to the patient/family assisting them with accessing appropriate resources to address concerns/needs.
• Actively participates in multidisciplinary team meetings advocating for the patient and educating team regarding psychosocial issues impacting ability to cope with health care concerns and safely preparing for care transitions/discharge planning.
• Documents in the medical record accurately, timely and in accordance with professional and department-specific standards.
• Demonstrates an understanding and an ability to work effectively with the community professionals/agencies providing patient services throughout the continuum of care.
• Maintains current knowledge of community and other resource networks for planning/provision to meet patients' needs.
• Performs supportive counseling services and crisis intervention to patients and families.
• Demonstrates skills in advocacy for all populations served.
• Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
• May assist or co-facilitate support groups. (Birthplace; Hospice)
• Demonstrates an ability to de-escalate patient situation utilizing CPI techniques. (ED; Behavioral)
• Assist in transfer, change in level of care and discharge planning by implementing and coordinating services required for discharge. (Inpatient; Hospice)
• Assists with determining patient's appropriateness for hospice services consistent with Hospice of Mercy policies and admission criteria and in conjunction with patient's physician. (Hospice)
• Confirms payer source for healthcare needs which includes entering and verifying information, re-certification, and contacting insurance companies.
• Works with inter-disciplinary team to facilitate discharge planning.
• Assists with psychiatric bed placement.

Benefits

• Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.
• Proud to be highest-ranked healthcare employer on the Forbes Best-In-State Employers, 2025 Iowa list.
• We care for those who care for others with competitive pay and generous benefits.
• But we don’t just offer jobs, it’s the sense of community and shared purpose – our dedication to caring for the sick - that really sets Mercy apart as an employer.
• We are proud of our mission-centered culture and our employees enjoy growth opportunities, supportive team members, a generous benefits package and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees