Social Worker Education and Enablement

Thyme Care • Nashville, TN

2h

About The Position

The Education and Enablement Social Worker (EE-SW) plays a crucial role in upholding Thyme Care’s high-quality standards by providing training and education to current and new oncology and clinical social workers. This position reports to the Director of Quality, Training and Enablement and involves developing and delivering comprehensive training programs, advanced learning modules, and ongoing support to ensure social workers understand their role in the program and continuously grow in their skills.

This role also serves as a subject matter expert and collaborates with clinical leadership and cross-functional teams to enhance our psychosocial support offerings and integrate best practices in oncology social work, case management, and care navigation.

Although primarily focused on training, this role will also support Quality Assurance efforts to include conducting audits, coaching sessions, and working alongside clinical leaders to align with evolving business needs.
This role will:
Develop and deliver comprehensive training programs by role type, for the social work team and new hires, ensuring compliance with regulatory requirements and guidelines.
Conduct orientation sessions to familiarize new hires with organizational policies, procedures, and systems
Provide hands-on training and shadowing opportunities to ensure new hires gain practical experience.
Provide ongoing advance training and support to the clinical social work team to enhance their care management skills and knowledge
Evaluate new hire training effectiveness, and provide PIP support, through audits of telephonic social work interactions with members, in addition to supporting documentation, to ensure accuracy, compliance, and value-added interactions that drive positive health outcomes.
Create individualized training plans, coaching sessions, and feedback for new hires and social work team members, based on identified training gaps and audit findings.
Conduct check-in sessions with Team Leads/Managers/ Director to evaluate training effectiveness, gaps. and areas for improvement.
Support the creation and maintenance of clinical training materials, job aids, and other educational resources.
Conduct/Support new hire ramp-up auditing and feedback sessions as required.
This job description is not intended to be all-inclusive. Employees may be required to perform other duties as assigned by management to meet business needs.

Requirements

• Master’s in Social Work (MSW) required; LCSW license required. LCSW-S preferred
• At least 3 years of direct experience in oncology or palliative care social work.
• Current or ability to provide documentation of previous Certifications: Certified Oncology Social Worker (OSW-C), Certified Advance Hospice and Palliative Care Social Worker (APHSW-C)
• Experience with coaching, auditing, or training social work or interdisciplinary care teams preferred.
• Strong communication, interpersonal, and mentoring skills.
• Ability to work both independently and as a collaborative team member.
• Technologically fluent—proficient in healthcare systems, remote communication tools (Google Suite, Slack), and EHRs.
• Strong communication, coaching, mentoring, and interpersonal skills
• Ability to work independently and as part of a multidisciplinary team
• Proficiency in using healthcare information systems and educational technology
• People-first. Thyme Care’s mission and members matter to you, deeply.
• A LMSW. You must have a Master's in Social Work (MSW) and an unrestricted Social Work license and willingness to obtain additional state licenses, as needed.
• Proven track record: Functioning in roles that focused on assuring high-quality care, strong leadership, communication, and organizational skills.
• Coaching and Mentoring: Proficiency in auditing, providing feedback and coaching to Social Workers and/or other clinical team members, and developing or contributing to clinical onboarding and training programs.
• An eye for quality. You are passionate about upholding and raising the bar in delivering high quality care and challenging the team to adhere to and improve the standard of care, to beat their best and never lose sight of the goal.
• Organized. You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.
• Effective listener and communicator. You always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with colleagues and articulate feedback effectively and objectively.
• Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course… and part of the adventure.
• A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important.

Responsibilities

• Develop and deliver comprehensive training programs by role type, for the social work team and new hires, ensuring compliance with regulatory requirements and guidelines.
• Conduct orientation sessions to familiarize new hires with organizational policies, procedures, and systems
• Provide hands-on training and shadowing opportunities to ensure new hires gain practical experience.
• Provide ongoing advance training and support to the clinical social work team to enhance their care management skills and knowledge
• Evaluate new hire training effectiveness, and provide PIP support, through audits of telephonic social work interactions with members, in addition to supporting documentation, to ensure accuracy, compliance, and value-added interactions that drive positive health outcomes.
• Create individualized training plans, coaching sessions, and feedback for new hires and social work team members, based on identified training gaps and audit findings.
• Conduct check-in sessions with Team Leads/Managers/ Director to evaluate training effectiveness, gaps. and areas for improvement.
• Support the creation and maintenance of clinical training materials, job aids, and other educational resources.
• Conduct/Support new hire ramp-up auditing and feedback sessions as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level