Social Worker, Care Management - Salinas

COPE Health Solutions•Salinas, CA

1d•Onsite

About The Position

The Social Worker will be a part of a multidisciplinary healthcare team, primarily working in an in-person and telephonic setting. The role focuses on coaching and coordinating care for patients who require navigation and assistance with their care needs and follow-up after clinical treatment. Key responsibilities include providing observation, ongoing assessment, and therapeutic intervention that aligns with the patient's physical and psychological status. A crucial aspect of this assessment involves being knowledgeable about available services for patients and their families.

Requirements

Timely and accurate documentation of day-to-day activities in designated technology platforms.
Adaptable to new technologies and software.
Basic PC skills (MS Word/Outlook/PPT/Excel).
Knowledge of Federal and State regulations for Medicare and Medicaid and other national and state funded programs.
Knowledge of community resources access.
Valid and current MSW, LCSW or LMSW licensure.
3-5 years’ care management and/or managed care experience in one of the following settings: acute inpatient, rehabilitation, sub-acute, skilled facility, homecare, ambulatory care management, or managed health plan.

Nice To Haves

Proficiency in EMR system(s), Outlook and data entry experience preferred.

Responsibilities

Assess identified members to determine appropriate members for management early in their disease process and at any time during the continuum of care.
Complete a comprehensive assessment to identify patient risk and develop a care plan utilizing expertise and judgement to evaluate needs for alternative services as needed.
Assess members’ Social Determinants of Health, such as housing, food, transportation, and safety in the home.
Work collaboratively with physicians and community resources including pharmacists, nurses, registered dieticians, and other disciplines to address patient needs as identified in assessments.
Assess and screen members for behavioral health concerns (depression / substance abuse) utilizing screening tools, including the PHQ2 and 9 Depression screenings, and ensure they are receiving appropriate behavioral health interventions.
Facilitate any necessary follow-up or referrals for behavioral health needs with local behavioral health providers.
Develop, facilitate, and communicate a plan of care in partnership with the member, family (or designated representatives), providers, and multidisciplinary care team to assess the options of care including use of benefits and community resources.
Update care plan to include progress towards achieving established goals and self-management activities.
Coordinate necessary referrals and authorizations pertinent to patient care and well-being.
Utilize developed systems, processes, and initiatives to engage patients in relevant social activities necessary to promote wellness and care at the right place and time.
Facilitate member adoption of strategies to promote physician recommended behavior changes.
Identify and utilize cultural and community resources and align with the patient’s cultural preferences as much as possible.
Facilitate the information flow between health representatives and the care team.
Coordinate care and communicate with multiple providers, internal and external to the practice.
Act as a resource for both clinical and non-clinical staff [i.e., care coordinators, dieticians, RN Case Managers].
Attend required training and collaboration sessions [i.e., learning sessions/ practice team meetings] as scheduled.
Provide and facilitate open communication regarding patient status, with physicians and patient care team.
Develop constructive relationships with internal GLIN population health team members, participating providers, and community resources.
Other job-related duties as assigned.